Dipaali Shah

Experience

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  Ace Computer Education Pvt. Ltd. (licensee of NIIT Ltd.)

  Dec 1998 - Jan 2006

  Relationship Manager

  Ace Computer Education Pvt. Ltd. was a licensee of NIIT Ltd. since 1990. It was awarded the status of a ‘Mirror Image Business Partner’ by the parent company and was one of the largest master franchisee of NIIT Ltd. It has an history of creating path breaking initiatives which at times inspired not only the parent company but others to replicate. I started working as HR Manager in 1998. I assumed role of Placement manager in 2000 where I created a process based placment cell for approx. 3000 students registered with the institute. We created successful partnerships with companies like Citibank, Wipro, Health Dept. (Govt. of Gujarat), IPCL, Bank of Punjab, IOCL, etc.I was then moved to take charge of Government and Corporate Sales as a Relationship Manager in 2002. We created successful partnerships with companies like Citibank, Wipro, Health Dept. (Govt. of Gujarat), IPCL, Bank of Punjab, IOCL, etc. Show less

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  Collabera

  May 2006 - Sept 2016

  • Manage HR Operations team for Professional Services, Permanent Placement and Team Services. • Responsible for Productivity Improvement, Quality Management, Customer Service, Problem Solving, Risk Mitigation, Client Audits, Client Reports, Training, Performance Management, Process Improvement across all teams in HR Operations. • Responsible for Resource Management, Cost Efficiency within teams.• Responsible for service delivery to internal and external customers by HR Operations team• Partner with internal Compliance & Audit team, Legal & Contracts team, Account Management teams to ensure adherence client SLAs.• Work with HR, Legal and Payroll team to monitor Federal & State regulations to ensure compliance with US government departments. Show less • Responsible for horizontal management of HR Operations team from Barodao Execute 90+ reports on a periodic basis to ensure all processes are followed and SLAs achievedo Manage team performance in coordination with team managerso KRA management for all employees • Recruitment • Training and Development o Responsible for training all new entrants in the teamo Responsible for on-the-job training programso Responsible for new process roll out trainingo Responsible for retraining programs for existing employees• Identify areas of process improvements and systems enhancement and work with MIS to implement the same Show less Operations monitoring o Monitoring all processes (internal and client SLAs)are adhered to across all verticals in the operations departmento Identifying gaps and implementing processes to improve performance, quality and service levels to internal and external clientso Monitor performance – as a functional manager responsible for reviewing operation executives, team leads and assistant operations managers KRAso Issue resolution o Coordination between compliance and quality assurance team and operations team.o Productivity managemento Resource management• Reporting and analysis (ongoing) - Monitoring below listed activities by running 60+ reports on a weekly basis.o Monitoring processes across various departments (operations, vendor management services, delivery) by generating, analyzing and reviewing various reports. Training – Conduct training programs for new recruits, new process roll outs, on-the-job.MIS initiatives - Coordinating with MIS in rolling out new process and process enhancements in operations team for all clients Managing transition projects - managed two key transition projects. One in IT Services and another in BFSI vertical. IT Services project was for 300+ resources and BFSI project was for 100+ resources. Vendor Management Services - Lead a team of vendor relations executives o Handling vendor related issues and coordinate with other groups to drive resolutions.o Monitoring company’s portal developed to address internal and vendor issues and ensuring they are addressed within laid down timelineso Conducting monthly, quarterly, random vendor surveys o Performance review Show less

  • Deputy General Manager - HR Operations

    Jan 2014 - Sept 2016

  • Sr. Manager - HR Operations

    Apr 2012 - Dec 2013

  • Manager - HR Operations

    May 2006 - Mar 2012
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  Accenture in India

  Sept 2016 - now

  Service Lines Managed: Talent Acquisition, Employee Data Management, Contact Center, Employee Concerns, Total Rewards, Leave of Absence, Performance Management, OnboardingOutcomes Delivered:Key stakeholder in global transformation effort for Logistics and Supply Chain Client across Employee Services and Talent Acquisition service lines. Deployed “Plug & Play” Recruitment model.Managed delivery center ramps with from start up to 800 resourcesHuman+Machine work orchestration achieved in global Clients across Employee Data Management and Talent AcquisitionCost saving outcomes delivered to Clients by productivity gain, automation Show less

  • Global Talent Acquisition Leader

    Sept 2023 - now

  • Vice President HR Operations

    Jun 2021 - now

  • AVP HR Operations

    Sept 2016 - Jun 2021