Jeff Colley

Experience

• 

  Hewlett-Packard

  Jan 1990 - Jan 1991

  Response Center Engineer

  Provided remote support for HP's Office Products to customers throughout North America

• 

  Hewlett-Packard

  Oct 1991 - Sept 2012

  Executive Level Customer Advocate for HP Technology Services. Responsible for ensuring Customer Satisfaction and Customer Loyalty remains high for key customer stakeholders at Strategic customers. Responsible for overall deployment success for the Americas East sub-region which included:Collaboration with the Americas ISEE Program Management team.Managing deployment targets for the 9 areas in the east to meet sub-region deployment targets.Provided technical feedback to program team related to deployment issues.Lead presentations internally and to customers using MS PowerPoint and HP Virtual Rooms technology. Responsible for the delivery of Business Mission Critical and Proactive Services for assigned Mission Critical customers. Also provided technical consulting services including HP-UX, storage, and HP BCS server hardware. Responsible for minimizing unplanned downtime for my customers through building a strong relationship, providing proactive recommendations to avoid known issues, and help advocate for customers during reactive events in their environment Serviced HP and multivendor system products.Backup Team Leader for office product group (escalations, office product service, administrative duties).

  • Account Delivery Manager

    Feb 2007 - Sept 2012

  • Remote Support Deployment Manager

    Jun 2006 - Feb 2007

  • Account Support Consultant

    May 1999 - Feb 2007

  • Mission Critical Hardware Specialist

    Aug 1996 - May 1999

  • Field Support Engineer

    Oct 1991 - Aug 1996
• 

  VCE, the Virtual Computing Environment Company

  Oct 2012 - Sept 2016

  Customer Advocate

  Executive Level Customer Advocate for VCE Customer Services. Responsible for ensuring Customer Satisfaction and Customer Loyalty remains high for key customer stakeholders at Strategic customers. Also provide Escalation Management for critical issues, involving coordination of resources including VCE, EMC, Cisco, and VMWare.

• 

  Howard Hanna William E. Wood

  Mar 2016 - Oct 2017

  Realtor

  Provided a high level of communication, advocacy, and negotiation in the purchase and sale of homes and land in Coastal Virginia.

• 

  Dell Technologies

  Sept 2016 - now

  Service Account Manager

  Service Account Manager and Customer Advocate at Dell Technologies Converged Platforms and Solutions Division and High End Storage.

• 

  THE REAL ESTATE GROUP LLC

  Oct 2017 - Dec 2021

  Realtor

  Provide a high level of communication, advocacy, and negotiation in the purchase and sale of homes and land in Coastal Virginia.

• 

  Creed Realty Virginia Beach

  Jan 2022 - Jan 2023

  Realtor

  Provide a high level of communication, advocacy, and negotiation in the purchase and sale of homes and land in Coastal Virginia.

• 

  Atlantic Connection Real Estate

  Jan 2023 - now

  Realtor