Kumail Ali

Experience

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  Telenor Pakistan

  Jun 2008 - Jul 2008

  Internee

  •Comparison of customer services.•Questionnaire & interviews.•Analysis, suggestions & recommendations.•Presentation & report.

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  9-Pharmacy

  Feb 2011 - Mar 2015

  Business Owner

  General Order supplier

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  Meezan Bank Limited

  Aug 2015 - Jun 2016

  Personal Banking Officer

  •Ensuring timely opening and submission of new accounts.•Dealing with tail/dormant/zero balance accounts with objective to mobilize deposit.•Doing KYC and customer due diligence in accordance with bank policies.•Issuing account maintenance certificates and statements to customers.•Getting email address, contact numbers and referrals from customers to generate new business.•Lockers management and dealing with capture cards as per guidelines.•Timely application of ATM cards and Cheque Books to customers. •Issuing Term Deposits Certificates and application of internet banking as per request.•Application of ADC services, mobile applications and SMS banking.•Ensuring deepening and cross sell to new and existing customers.•Ensuring premium services being delivered to premium clients.•Dealing with customers enquiries/complaints and ensuring satisfactory resolution.•Making Calls, visits, managing pipe lines and portfolio management.•Maintain files, registers and digital records and providing knowledge about Islamic products to customers. Any other operational task assignment by manager.•Account closure, updating customer amendments, email marketing etc. Show less

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  Freelance Teacher

  Dec 2015 - Dec 2017

  Teaching/Training

  •Have been teaching Biology and Business Studies for about two years.•Teachers Assistant at MAJU. Taught Business Administration to CSS students.•Digital/Internet Marketing (ESOLPK-ONLINE).•SBP Conduct Assessment Framework for Banks Oct 21, 2017. (The Institute of Banker’s Pakistan)

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  Khushhali Microfinance Bank

  Feb 2017 - now

  Complaints Investigation Officer

  •Focus on timely resolution of customer’s complaints, SBP/Wafaqi Mohtasib regulatory complaints and resolution of disputes by ensuring utmost satisfaction.•Ensure complaints are handled in compliance according to the Complaints Handling Policy and ensure coordination/follow up with all departments for resolution of complaints.•Maintain complaint data base and prepare different reports for onward submission to the management/SBP after the review of Manager Service Quality.•Summarizing additional actions required and advising customers through correspondence that when they can expect final response.•Assisting in any other tasks/assignment as and when entrusted by Management. Show less