Fernando Calvo Lozano

Experience

• 

  Cap Gemini Ernst & Young

  Jan 1999 - Jan 2003

  DDBB & Web Applications Consultant

  The DDBB & Web Applications Consultant role is responsible for DDBB and Web applications design and implementation.

• 

  Sogeti (Capgeminin Group)

  Jan 2003 - Aug 2007

  The Delivery Director role is responsible for LoB operations and delivery, team management (62 people), LoB customers relationship management, Portfolio offering strategy, and presales initiatives jointly with the Sales LoB for new customer/accounts. The Delivery Manager role is responsible for a Business Unit delivery management by focusing on metrics achievement, portfolio definition, presales activities jointly with the Sales LoB, and strategic projects management. The Project Manager role is responsible for Web applications project management and customer relationship.

  • Delivery Director

    Jan 2006 - Aug 2007

  • Delivery Manager

    Jan 2005 - Jan 2006

  • Project Manager

    Jan 2003 - Jan 2005
• 

  Oracle

  Sept 2007 - Apr 2014

  Customer Project Advisor

  The Customer Project Advisor is an individual contributor managing strategic customers with high complexity and high visibility during the Oracle software adoption cycle. The Customer Project Advisor also provides an advisory relationship at all customer levels (from implementation team to Top Execs), provides support to ensure proper software usage and implementation success, facilitates activities and interactions between customer and any Oracle team, manage project issues or critical situations as a single point of contact, and also try to increase positively customer satisfaction. Show less

• 

  Salesforce

  May 2014 - now

  The Success Manager Director & Team Coordinator (Oct 2021-Apr 2024) is a team coordination role in charge of the country Success Strategy (in alignment with the regional Success Leadership and group strategy), supporting local Success operations, and working with a group of 9 Success Managers to ensure team performance. This role also has alignment with country and Sales Executives, Renewals, and other LoBs to track key engagements, upcoming renewal risks, escalations and retention.The Success Manager – Director is also an individual contributor that builds and maintain strong relationships with Global Top/Strategic Accounts (up to $52M annual order value) to help customers accelerate business value and ROI from their investment with Salesforce by focusing on growth, adoption and customer retention.Customer Success Manager Director CBA classification: Area 4, Group B, Level 1. Show less

  • Customer Sucess Manager - Director

    Feb 2017 - now

  • Success Manager

    May 2014 - Jan 2017