Brandi Brown, CPP

Experience

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  Victoria Care Center

  Aug 2002 - Jul 2005

  Certified Nursing Assistant

  <<< If you are interested in learning more about my involvement in these areas, please feel free to connect with me on LinkedIn

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  Paychex

  Nov 2005 - Jan 2015

  Acknowledged for sound decision-making abilities and core competencies in all phases of Accounting, Payroll processing, general ledger accounts, and financial analysis; I professionally managed 275+ accounts. Some career highlights in this position:● Processed payroll for small/medium size businesses, handled federal and multiple state tax returns, payments, and notices/penalties, and provided continuous training on federal/state wage and tax laws to clients.● Corresponded with federal and state tax agencies to resolve issues as team lead and supervisor. Show less

  • Sr. Payroll Specialist, PSS Certified

    Sept 2005 - Jan 2015

  • Payroll Specialist

    Nov 2005 - Sept 2006
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  Proliant

  Jan 2015 - Jan 2023

  As a solution-oriented professional, I excel at developing and nurturing client relationships, restructuring customer delivery processes, and succinctly improving their confidence. Under the quality blanket, I define and execute delivery and implementation plans to meet each client’s needs. My role in this position is to provide training and end-user support during and after implementation. I pride myself as a liaison between software engineers and actual users, ensuring clear communication and a smooth rollout.Key Initiatives● Assess the level of customer satisfaction and resolve sensitive and complex issues raised by customers, providing additional training and taking other action as required to maintain a high level of customer satisfaction.● Serve as the front man charged with driving a positive customer experience and initiating quality implementation processes that meet clients’ technical needs.● Leverage a progressive technical skill set and boundless energy to drive team success and the organization’s bottom line. Show less

  • Implementation Professional

    Oct 2015 - Jan 2023

  • Client Service Representative

    Jan 2015 - Oct 2015
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  ExtensisHR

  Jan 2023 - now

  • Senior Implementation Manager

    Apr 2024 - now

  • Implementation Manager II

    Jan 2023 - Apr 2024