Ross Smith

Experience

• 

  Expert Global Solutions

  Jan 2010 - Aug 2015

  • Managed 63 Sales Reps, Managers, Data, and Operations roles to exceed Sales Quotas in Healthcare and State and Local Government sectors.• Oversaw financial health by handling billing, price quoting, and introducing new lines of business.• Led Human Resources tasks including interviews, hiring, policy creation, and performance reviews. • Managed a team of sales reps to exceed a $60M Microsoft Software revenue quota, closing FY14 at 130%.• Developed strategic sales plans to drive revenue growth and expand market share.• Collaborated with cross-functional teams to optimize sales processes and enhance customer satisfaction. • Managed a team of 30 sales representatives across 9 projects, focusing on outbound cold calling for Public Sector Accounts.• Led the team to generate Sales Leads for tele-Sales Engagement Managers, resulting in increased sales opportunities.• Developed strong leadership and communication skills while overseeing multiple projects simultaneously. • Generated and closed over $2M in revenue by working with Healthcare organizations in a pilot program that transitioned into a full-time model.• Collaborated with cross-functional teams to drive revenue growth and establish successful partnerships within the Healthcare industry.• Developed strong negotiation and communication skills to effectively engage with clients and close deals. • Initiated 80-100 outbound cold calls daily to qualify sales leads for Microsoft Software Products.• Specialized in calling State and Local Government and Healthcare Organizations to drive sales growth.• Achieved a high conversion rate resulting in increased revenue for Expert Global Solutions.

  • Program Director

    Mar 2014 - Aug 2015

  • State and Local Government Sales Manager

    Aug 2013 - Mar 2014

  • Lead Generation Sales Supervisor

    Apr 2011 - Aug 2013

  • tele Sales Engagement Manager (tSEM)

    Sept 2010 - Apr 2011

  • Public Sector Outbound Sales

    Jan 2010 - Sept 2010
• 

  Microsoft

  Aug 2015 - Jan 2022

  • Specialized in CMMC level 3 sales, focusing on DFARS, ITAR, NIST 800, and state/local government regulations.• Negotiated and established contracts, defined licensing terms, and educated customers on behalf of Microsoft.• Achieved FY19 Gold Club and FY18 Mentor Gold Award at Microsoft. • Established Microsoft’s new Digital Sales platform, processes, and procedures for education, state and local government, and Federal government teams.• Managed a team of 8 sellers focused on education, exceeding sales expectations by delivering over 20% growth.• Involved in training and establishing the Microsoft digital sales team's methodology, leading to a successful FY17.

  • Digital Sales - Security and Compliance - CMMC Specialized

    Jul 2017 - Jan 2022

  • Digital Sales Incubation Manager - Gov and Edu

    Aug 2015 - Jul 2017
• 

  Galaxy Gaming Studios

  Nov 2021 - now

  Senior Account Manager

  • Managed partner relationships and communications for competitive gaming tournaments.• Built and updated process documents for new customers and partners, tournament formats, and financial flow mechanics.• Investigated and identified blockchain discrepancies, resulting in a return of stolen goods exceeding 250k across 3 events.

• 

  The Job Helpers

  Dec 2023 - Mar 2024

  Director of Candidate Services

  • Conducted resume review appointments with job seekers to identify areas of improvement and provide career guidance.• Built relationships through various channels such as LinkedIn, The Job Helpers website, and career fairs.• Kept The Job Helpers team informed by submitting daily and weekly work plans and monthly customer service analytics.