Ibrahim Ayman

Experience

• 

  Orange Business Services

  Sept 2005 - May 2007

  Customer’s Technical Support Engineer

  Job description:----------------------To troubleshoot and resolve medium complexity customer faults, also to provide the next level technical support for CTS1 Agents when resolution is not possible to add value and support of the issue reported.Responsibilities: ------------------------•To provide professional technical support and troubleshooting for all issues received. •Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. Show less

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  Nokia Siemens Networks, Orange Business Services, Equant

  Sept 2005 - Dec 2008

  Problem Management Expert - IP (Computer Networks and System Engineer)

  For Equant Internal Network (EIN) Engineer---------------------------------------------------------------•Handling both Layer-2 and Layer-3 troubleshooting issues for EIN problems.•Support VPN Architecture: Overlay (LANAS), or MPLS/BGP(IGN).•Manage Network devices: Cisco Routers or Nortel Passports and Contivity Switches.•Support Remote Access: PPP Dial (ISDN/PSTN).•Troubleshoot Routing Protocols: OSPF, IGRP, EIGRP, BGP4 and MPBGP.•WAN Protocols: X.25, Frame Relay (FR), ATM. and DSL.•LAN Protocols: VTP and VLANS.•QOS (Quality of Service) or COS (Class of Service)For IPE= IOC Engineer (Problems Expert Engineer)---------------------------------------------------------------------------•To provide professional technical support and troubleshooting for all issues received. •Responsible for monitoring, troubleshooting and resolving network problems observed through Network Management Stations or escalated from helpdesk.• Determine and implement best actions to fix faults reported by Equant’s customers (Worldwide). •Define and implement the best actions to improve the VPN performance indicators.•Configuring and troubleshooting the following protocols and technologies on Cisco Routers.•Routing Protocols: OSPF, EIGRP, BGP4 and RIP.•Configuring and troubleshooting MPLS, MBGP and MPLS VPNs•WAN protocols: X.25, Frame Relay (FR) and ATM. •Voice over Frame, voice over IP.•Remote Access: PPP Dial Backups (DDR using ISDN/PSTN). •Internet, IP security (IPsec Tunnels).•Legacy Protocols: DLSW, ALPS. •Nortel Contivity Boxes (VPN concentrators) configuration and troubleshooting.•Administration: UNIX, SNMP. Show less

• 

  Nokia Solutions Network

  Dec 2008 - Apr 2016

  Project Manager and Technical project manager.

  Project Manager and Technical Project Manager:----------------------------------------------------------------------- Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.- Identifies resources needed and assigns individual responsibilities.- Manages day-to-day operational aspects of a project and scope.- Reviews deliverables prepared by team before passing to client.- Effectively applies our methodology and enforces project standards.- Prepares for engagement reviews and quality assurance procedures.- Minimizes our exposure and risk on project.- Ensures project documents are complete, current, and stored appropriately. Show less

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  Nokia Networks

  Dec 2008 - Apr 2016

  Senior IP Solution Architect and Presales Engineer:--------------------------------------------------------------------------- Provides a technical consulting service to the customer projects and have the ability to understand customer’s business / technical needs and the ability to translate them into a technical solution.- Creating solution descriptions document based on the high-level business and technical requirements of the customer, as part of initial solution offers to the customer.- Delivers solution descriptions documents based on the high-level technical requirements of the customer, as part of initial solution offers to the customer and Delivers presentations for technical solutions.- IP Planning for Mobile Converged Core Networks and for Mobile Packet Switching Core Networks.- IP Planning for Cisco and Juniper Backbone Networks. (MPLS Domain and TE) and IP Network Optimization including both Cisco and Juniper Network elements.- Plans and executes technical tasks requiring specialist skills in own professional area.- Works independently with the responsibility for solving customer request cases and reporting according to processes.- Identifies and solves technical problems and Shares knowledge in own professional area.- In Project’s delivery phase the Solution Architect provides consistent, proactive, technical leadership, expertise and consulting services at the customer’s site to ensure the success of a project and help grow the systems integration business within the account. - Presales activities, supporting the sales teams in defining network structure, setup and scoping during presales phase and Supports the sales phase (tendering phase) as well as the delivery phase in tenders/ projects, by creating the solution as well as being involved in the detailed design phase (when required).- Building strong relationships with the customers and gaining the customers trust. Show less Projects Contributed:------------------------------- Mobilink Pakistan: Working as Project Manager for Mobilink Broadband Services Expansion Project and as IP Solution Architect and Network Implementation for Mobilink IPBB project.- dU UAE: Working as IP Solution Architect and Network Implementation For Abudhabi SDP Rollout Project.- Meditel Morocco: Working as IP Solution Architect for IP Backbone Optimization and as Technical Project Manager.- Vodafone Egypt: Working as IP Solution Architect for Vodafone NT-HLR Deployment.- Telecom Egypt: Working as IP Solution Architect for BRAS and IP Backbone planning.- Qtel-Qatar: Working as IP Solution Architect for RU10 RNC&NODE-B.- Mobinil Egypt: Working as IP Solution Architect for IP Backbone and R4 planning MSS&MGW. - Wataneya Kuwait: Working as IP Solution Architect for RU10 RNC&NODE-B.- Cell-C South Africa: Working as IP Solution Architect for RU10 RNC&NODE-B.- Cell-C South Africa:Working as IP Solution Architect for IP Planning for CET, TX IP, RU20 and BTS and as Technical Project Manager.- Ooredoo Algeria: Working as IP Solution Architect for IP Planning, Implementation and Migration for 3G (GGSN, SGSN) with Juniper MX960 and as Technical Project Manager.- Algeria Telecom: Working as Technical Project Manager for IP MPLS backbone Project and as IP Solution Architect for IP Planning. Show less

  • Senior IP Solution Architect and Pre-Sales Engineer

    Dec 2008 - Apr 2016

  • Senior IP Solution Architect and Presales Engineer

    Dec 2008 - Apr 2016
• 

  Juniper Networks

  Apr 2016 - now

  • Run requirements and scoping workshops with the customer, delivery partners and sales • Technical lead for major network deployments and migrations. Produce design, validation, and migrations plan • Evaluate customer networks for performance, scalability, and security and provide recommendations to customers about improvements to network configurations and topologies to prevent problems before they occur • Develop and maintain an in-depth technical knowledge of the Juniper Networks Routing product line, i.e. PTX, MX, QFX equipment • Work with the internal Juniper Networks technical teams for placement of products and feature improvements for reliability, availability, and serviceability • Work closely with colleagues and customer’s personnel to help test, design, and plan for deployments of new products and features • Act as a Professional Services project leader on larger projects, coordinating the work of a larger delivery team; act as a project manager when appropriate, owning overall responsibility for network implementation • Develop and maintain strong relationships with the customer's technical management and teams • Providing input related to ‘best practices’ in design, implementation and/or migration planning, and validation & verification testing • Taking ownership of, or assisting with creating Assessment, High Level Design, Low Level Design. Test Plans, Implementation and Migration plans • Assisting with hand-over to Operations or to a Juniper Networks Operational RE • Assisting with migration planning and support to minimize impact and downtime • Support of customer driven testing, providing technical feedback not only on the product but also the validity of the test. Show less

  • Senior staff Solutions Architect, Professional Services Juniper Networks

    Mar 2021 - now

  • Senior Professional Services Consultant

    Apr 2016 - Jan 2023