Zeeshan Ali

Experience

• 

  IGT Solutions

  Dec 2021 - Aug 2023

  Process Associate
• 

  Sun Life

  Aug 2023 - now

  •Handling information and data related to Insurance Procedures•Documentation, Claims closing, Data Entry, Indexing, reviewing, Making Non-financial change, Processing insurance claims.•Providing follow up on requests that cannot be immediately resolved.•Building relationships with staff from other departments to ensure queries are responded to in a timely manner.•Escalates issues to management when needed.•Working with management to set daily priorities to ensure prompt and efficient service.•Maintaining flexibility in a high speed, demanding team environment.•Identifying process improvements to increase efficiencies and streamline processes.•Actively participating in departmental team meetings and other open forums.•Soliciting and compiling information and data related to processing activities.•Working with mainframe applications•Creating and monitoring the processing checklists and calendars Show less

  • Junior Process Associate

    Feb 2024 - now

  • Operations Trainee

    Aug 2023 - Feb 2024