Dilakshan Joseph

Experience

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  Golden Star Beach Hotel

  Jan 2006 - Dec 2006

  Receptionist / Airport Representative

  •Welcoming guests to the hotel in a polite, friendly & helpful manner. •Updating visitors about various Hotel Stay Plans & Prices.•Dealing with late arrivals & assisting with early check-outs. •Check out departing guests using hotel’s accounting system. •Taking payment from guests in the form of cash or credit cards. •Answering telephone inquiries promptly & professionally & transferring calls on. •Being a point of contact for guests should they have any queries. •Arranging for brief tours of the hotels rooms & facilities. •Operating switch board (PABX) & directing calls appropriately.•Dealing with and resolving customer complaints. •Checking function sheets. •Managing group booking for conferencing, the restaurant and accommodation. •Keeping up to date on all hotel products, services, pricing & promotional offer. •Completing the night auditing procedures with accuracy and attention to detail. •Maximise sales revenues through up selling and marketing programs. •Provide information and literature about the hotel in person and via telephone. •Ensuring all relevant paper work has been completed in order for a smooth handover at the end of your shift. •Dealing with special requests from guests (like booking tours and storing valuable items)•Liaising with Kitchen Dept. for catering requirements & room service. Show less

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  Browns Beach Hotel

  Jan 2007 - Dec 2007

  Front Office Supervisor / Public Relations Officer

  •Supervise & oversee all the duties performed by all Front office employees. •Ensure that all Front Office employees complete their essential duties before their departure. •Coach, counsel & discipline employees if necessary, using proper techniques & documentation. •Responsible for daily monitoring & proper training of all service levels provided by employees to fellow employees & guests. •Assist with any problem in scheduled shifts on the night audit shifts. •Responsible for monitoring & supervising that all employees follow proper cash handling procedures. •Maintain & monitor proper Front Office operational supplies. •Maintain hygiene & organizing the Front desk, back office & Front desk closet. •Ensure proper inventory controls, working with Sales & Reservations to ensure maximum selling potential & house balance. •Ensure accuracy of groups, room listing, billing, amenities, arrivals etc. •Responsible of preparing the Accounts Sheet & Occupancy Sheet on a daily basis for the verification of the Front Office Manager. •Answers to complaints from clients, guests & general public. •Define precisely VIP guest’s requirements & ensure that the services offered corresponds effectively to the guests requirements. Show less

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  AL LAITH SCAFFOLDING LLC

  Jan 2008 - Sept 2016

  Senior Hire Desk Controller (Operations In Charge) / Key Account Manager

  •Managing the day to day operations of the Division which consist of 400+ Powered access units (Rentals & Sales), Material Lifts & Aluminium Scaffolding. •Responsible for enquires, quotations, order processing & administrative works related to sales, rentals & maintenance services & all official correspondence in the Division. •Responsible for implementing a Hire Agreement for all the Powered Access Equipments which goes on hire. •Responsible for training new recruits on the ERP System (Syrinx)•Prepare reports, spreadsheets & administrative documents as per the Management requirements. •Scheduling & coordinating the deliveries & collection of equipments / material from sites. •Coordinating with Service Department on machine breakdowns and all other on site issues. •Handling all Division Invoicing for Equipments, Aluminum Scaffolding, Maintenance & Spare Parts. •Budgeting & reordering of stocks to maintain supply of all products. •Handling over 50 lower grade employees such Drives, Technicians / Mechanics & Scaffolders. •Payment chasing on behalf of the collection department for all Key Account clients. •Handling all day to day un-foreseen problems - sorting with drivers / clients / operators / service crews etc.•Worked closely with Internal Auditor for all type of approvals.•Maintaining Imports Schedules and Sales/Delivery Schedules.•Coordination with the Freight forwarder for Clearance and delivery of the shipment•Handling Logistics and timely delivery of the services to the clients.•Purchase Order Processing (POP) & Sales Order Processing (SOP). •Arranging Quotes & Negotiating with Forwarders / shipping lines for air/ sea shipments•Responsible to maintain business relation key clients and generate new cliental base for profitable business growth.•Majorly involved in project sales, providing platform sales and rental services to very important Projects in UAE such as Airports, DIC, Metro, City Centers and likewise. Show less

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  AJI Heavy Equipment Rental LLC

  Oct 2016 - Apr 2018

  Operations Specialist / Account Manager

  •Monitors and directs activities of fleet management operations; prioritizes work to be completed. Assists with the planning and development of the annual budget.•Acts as an escalation point for operations and fleet management issues such as delivery and/or collection concerns; investigate and resolve in a timely manner.•Reviews and recommends contracts, confidentiality agreements, tender documents and LPO terms and conditions.•Coordinates with workshop to ensure that the necessary numbers of fleet vehicles are available at all times and that the breakdowns are being attended to on time.•Communicates with competitors on regular basis to share information on delinquent accounts, market trends and sometimes, to cross hire.•Ensures compliance with all laws, policies and procedures related to the rental industry such as safety requirements at the site and government regulations.•Ensures that reports are being submitted on time and that errors or discrepancies are rectified and resolved; attends weekly operations and debtors meeting.•Liaises with branches to advise of any delays to scheduled deliveries or collections. Communicates with customers regarding the ETA of late deliveries.•Implements departmental policies and procedures and monitors adherence to them. Prepares roster schedules and approves time sheets. Interviews, trains and motivatesemployees. Assigns and evaluates work. •Handles around 20 personnel from the operations, sales and workshop. •Raises hire damage reports and costs and forwards them to the hirers. Meets with clients in some cases to settle any disputes from them. Conducts site visitations and inspections. •Signs hire agreements and contracts, requisitions, LPOs and cash purchases and approves quotations in the absence of the managers. Receives and responds to customer complaintsand feedback. Approves Proforma for invoicing and follow-up payments of overdueaccounts. Show less

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  Access & Forklift Solutions Ltd

  Jul 2018 - now

  Hire Manager

  • Responsible for daily operational activities of the Auckland Hire Office, as well as monitoring and coordinating a national fleet of elevated work platforms, material handling equipment and scaffold. • Prime focus is placed on efficient utilization of resources available while maintaining a safe and productive work environment for employees. • Ensuring OH&S requirements are met on all hires. • Manager for all scaffolders, transport drivers and hire office staff within the Auckland branch. • Administers all aspects of rental contracts; accurate rental dates, rates and all ancillary charges, amendments,suspensions, terminations, filing of contracts and related paperwork, and checking invoices and credit memos against contract files. • Communicates with production & service department for upcoming equipment requirements.• Supports sales and marketing efforts by performing prospecting calls, forwarding sales leads and incoming inquiries to the sales group. Show less