Shanle Baron

Experience

• 

  University of Cape Town

  Jun 2014 - Jul 2014

  Research Assistant

  Chemistry research assistant - facilitating the synthesis of a new antimalarial drug

• 

  University of Cape Town

  Jan 2016 - Jan 2016

  Tutor
• 

  Citrine

  Jan 2017 - Jun 2017

  Materials Data Analyst
• 

  University of Cape Town

  Jan 2017 - Jan 2017

  Head Tutor
• 

  University of Cape Town

  Jan 2018 - Jan 2020

  Teaching Assistant
• 

  Hulamin Containers (Pty) Ltd

  Apr 2018 - Jan 2020

  Consultant

  Research and Development of the strengths and properties of Aluminum used to manufacture the body of cans

• 

  FNB South Africa

  Jan 2019 - Apr 2021

  • Lead Business Analyst/Solution Analyst/Sub-capability Lead on the development of the one of the groups key strategic initiatives on its platform journey, creating efficiencies, standardization, automation and scalability for contextual outputs • Elicitation, analysis and implementation of requirements and key principles with and to internal stakeholders• Driving improvement and efficiencies • Stakeholder management• Process Mapping• Project Management and Governance• Assistance in Change Management• Training on the new implementation• Identification of project risks, issues, and decisions•Lead Business Analyst for the Commercial Events and Triggers Programme, responsible for various data projects which would provide contextual outputs to customers in near real-time. - Central leads bureau – automate the detection of customer contact for various products and services to abide by contact governance and enhance the customer experience. - Cash Investments large deposits triggers – generating automated offers based on an incoming balance. - Fraud autoblock solution – automate flagging and blocking of accounts that are detected for potential fraud. - Collection Notification – detect customer days in arears to automate the required form of communication. - Business offers on Personal profiles – detect the customers top business offers on their personal banking profiles in - Unassisted Interfaces – detect customer behaviour and drive them to sign up for unassisted banking solutions for self-services. Show less

  • Lead Business Analyst

    Jan 2020 - Apr 2021

  • Graduate Trainee

    Jan 2019 - Jan 2020
• 

  FNB South Africa

  May 2022 - now

  • Driving the groups platform strategy and defining the product vision• End-to-end implementation of a centralized proprietary tool used to automate cross functional data attributes, providing insights on process optimization, data governance, business function consumption and benefits realized (CX, Risk, Cost Reduction, Cost Avoidance, Revenue generation)• Ideation and enhancement of features through backlog management, acceptance testing and customer experience feedback• Improve Customer Experience/User Experience across the platform• Cross functional system integration and migration of data to the groups data warehouse, mitigating human error and duplication of efforts Show less • Spearheaded the inception, fundamentals, and principles for the digital transformation of business services, achieving successful outcomes.• Project managed, devised solutions, and implemented diverse business requirements to kick off digital transformation journey of the reporting tool.• Effectively operationalised phase one of the reporting tool removing the need for hundreds of outdated excel spreadsheets and creating visibility across the group.• Standardized reporting for the business service and scaled it across the group • Designed conceptual screens, process and workflows for the system• Migration 50 000+ users to the new source central beta version of the proprietary tool• Educated and provided key principles, fundamentals, concepts and demonstrations to the group Show less

  • Sr. Product Owner | Business Analyst and Solutions Manager

    Sept 2023 - now

  • Product Owner and Solutions Strategist | Sr. Business Analyst

    May 2022 - Aug 2023