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Setsetse Thuso

Setsetse Thuso

Account Executive

Followers of Setsetse Thuso1000 followers
location of Setsetse ThusoGaborone, Botswana

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  • Timeline

  • About me

    Transformational Leader and Strategist. Customer Experience and Employee Experience expert

  • Education

    • University of Botswana

      2005 - 2009
      Bachelor of Business Administration (BBA) BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES

      Activities and Societies: Vice - President, Business Clinic Founding Captain, UB Squash Team Master of Ceremonies by invitation

    • University of Liverpool

      2016 - 2017
      PostGraduate Certificate International Management

  • Experience

    • Native Impressions

      Jun 2009 - Apr 2013
      Account Executive

    • Tylersoft Technologies

      May 2013 - Nov 2013
      Senior Account Executive

    • Associated Fund Administrators Botswana (Pty) Ltd

      Dec 2013 - Jan 2016
      Sales and Marketing Officer

    • First National Bank of Botswana Limited

      Feb 2016 - Feb 2019
      Client Services Manager

    • FNB Botswana

      Feb 2019 - Feb 2023
      Head of Contact Centre

      Responsible for Client Experience strategy and Contact Centre operations at FNB Botswana.

    • Native Group

      Dec 2022 - Nov 2023
      Group Chief Executive Officer

    • NextGen CX

      Nov 2023 - now
      Lead Consultant

    • Absa Bank Botswana

      Aug 2024 - now
      Regional Head, Physical Channels

  • Licenses & Certifications

    • Customer Experience Management

      Enterprises at University of Pretoria

  • Honors & Awards

    • Awarded to Setsetse Thuso
      Gem Amongst Diamonds Service Bridges Consulting 2016 Among the top service people in the country- those having been recognized in previous years as Diamond People, the Gem Amongst Diamonds is "the best of the best". He scored the highest in the assessments done throughout the 10 years of the Diamond Service Awards, also excelling in the mystery shopping and peer reviews applied in the lead up to the 2016 awards. The Gem Amongst Diamonds is a service champion in all respects, advocating for significant and felt advancements in service delivery… Zobrazit více Among the top service people in the country- those having been recognized in previous years as Diamond People, the Gem Amongst Diamonds is "the best of the best". He scored the highest in the assessments done throughout the 10 years of the Diamond Service Awards, also excelling in the mystery shopping and peer reviews applied in the lead up to the 2016 awards. The Gem Amongst Diamonds is a service champion in all respects, advocating for significant and felt advancements in service delivery while living the change they want to see. Zobrazit méně
    • Awarded to Setsetse Thuso
      Diamond Person of the Year Service Bridges Consulting 2013 The Diamond Service Awards are an annual national event hosted by Service Bridges Consulting to recognize individual employees across all industries and across the country, who consistently deliver and demonstrate outstanding customer service and as such maintain excellent relationships with customers and their peers.