Elmin Mammadzada,NCSO,3M WAH,WHMIS Trainer

Experience

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  AQUILA HOTELS & RESORTS

  Jun 2010 - Sept 2010

  Assistant to General Manager
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  Isrotel Hotel Chain

  Apr 2011 - Sept 2011

  Food And Beverage Supervisor
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  Development Services Group

  Apr 2013 - Nov 2013

  Recruiter
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  Baku 2015 European Games Operation Committee

  Jun 2014 - Jul 2015

  Assured the availability of workforce check-in provisions and aided check-in clients with collecting lists from each check-in desk. Assessed requirements and developed post prioritisation plan accordingly to lead the re-deployment of workforce, also enforced control over workforce communications. Assured seamless staff work operations by addressing all rostering questions. Motivated staff to maintain productivity through a recognition programme. Analysed reports and accordingly ordered meal vouchers. Designed, developed, and printed daily newsletter for effective dissemination of information across the organisation.Key Contributions: Identified training requirements and conducted mass trainings for more than 2000 volunteers. Show less Headed the service delivery and integration operations, updated teamwork project management software, and organised meetings with relevant functions. Trained workforce representatives on WKF activities by organising forums on monthly basis. Supported line manager with workforce service delivery and integration. Monitored the performance of change request process team and ensured achievement of SLAs for more than 300 cases per day and monthly 15000 inbound and outbound calls. Steered a team of 15 specialists through remarkable people management techniques, training, and coaching services. Assessed teamwork tasks, critically analysed risks, and advised managers on key milestones.Key Contributions: Aided in the design and development of planning documents, such as workforce plans and budgets. Participated in all countdown meetings as functional ambassador. Show less

  • Deputy Workforce Operations Manager

    May 2015 - Jul 2015

  • Team Leader, Workforce Delivery and Integration

    Nov 2014 - Jul 2015

  • Human Resources Services,Systems Implementation

    Dec 2013 - Jul 2015

  • Specialist, Workforce Delivery and Integration

    Jun 2014 - Nov 2014
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  Baku Grand Prix (Baku City Circuit Operations Company)

  Jan 2016 - Feb 2017

  WKF Call Center Coordinator

  Headed contact centre operations with and through a team of 15 specialists, providing trainings, coaching, and people management expertise to sustainable business productivity. Devised and developed workforce plans and documents to achieve performance goals. Achieved SLAs and targets by maintaining optimal performance of contact centre and implementing internal policies and procedures. Supported cross-functional coordination for seamless workforce centre operations. Kept all stakeholders up-to-date through detailed data analysis, reports formulation, and recommendation.Key Contributions: Supported the design and development of planning documents including but not limited to workforce plans and budgets. Show less

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  Balich Worldwide Shows

  May 2017 - Oct 2017

  Operations Services-Security and Medical

  Adhered to all BWS requirements for rehearsal venues and the Olympic stadium by enabling operations services coordinator to manage medical and security level of services. Enhanced the productivity of operations services coordinator by supporting with medical and security activities/assignments. Enabled operations services coordinator to engage with different departments and resolve all operational issues. Inspected ceremony areas to assess the availability of medical and security services. Collaborated with casting and transport departments to coordinate transportation services to hospitals, clinics, and hotels.Key Contributions: Accomplished all assigned objectives by successfully navigating within demanding work environment under direct control of Government Security agencies. Developed and recalibrated strategies in the nick of time conforming to strict governmental regulations and limited availability of communication tools. Show less

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  Millennium Tourism Lufthansa City Center

  Oct 2017 - Sept 2019

  Deliver remarkable travel agency services to all clients in accordance with SLAs and company standards through concerted efforts of team leaders as well as travel consultants. Maximise client service delivery and operational efficiency through vigilant oversight of organisation’s local call management system. Pursue revenue generation and growth through new business development and revenue management. Increase operations team’s productivity through robust motivation techniques, counselling, and regular reporting. Form strategic collaboration with international partners for effective management of large projects.Key Contributions: Arranged restaurants, transportation, and tours for more than 10000 tourists within last five month. Administered MICE groups with 1100 employees of an international airline company through an increase in company revenues by 10% within mere two month. Show less

  • Head of Operations Department

    Apr 2018 - Sept 2019

  • Operations Manager

    Oct 2017 - Apr 2018
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  United Building Restoration Ltd

  Nov 2019 - now

  Occupational Health and Safety Manager

  Develop, implement, monitor and maintain a Health & Safety Management System that satisfies the requirements of the ISO 45001:2018 and Certificate of Recognition (COR™) standards and applicable safety legislation - Conduct training, safe work practices, hazard and risk assessments, hazard control, hazard reporting, workplace inspections, incident investigation, return to work, preventative maintenance and JHSC meetings- Regularly inspect job sites to ensure regulatory compliance- Develop an effective system for workplace inspections to be conducted for regulatory compliance, the identification of existing and potential hazards, evaluate potential root causes, implementing corrective actions and monitor the effectiveness of the controls- Develop and implement a system for the investigation of incidents to find root causes and determine the necessary corrective actions- Develop and implement emergency procedures for the head office and all the satellite job sites to ensure a contingency plan is in place for any potential emergencies that might be expected- Train Managers, Supervisors, Foremen, and JHSC members regarding the fundamentals of their responsibilities including the anticipation, recognition, evaluation, prevention and control of healthand safety hazards that may be present- Make recommendations to Management regarding improvements to health and safety to reduce risk of injury- Develop and implement procedures to address workplace violence and harassment following a hazard assessment to identify the potential for violence and harassment in each job site Show less