Julio Royo

Experience

• 

  Cisco

  Jan 2003 - now

  ● Act as the primary engagement contact for partners, driving operational excellence in recruiting,onboarding, activation, enablement, and partner success.● Define and execute operational strategies aligned with global partner lifecycle initiatives, collaborating withcross-functional teams including Sales, Marketing, and Customer Success.● Lead efforts to streamline and enhance partner experiences by optimizing processes, tools, andcommunication strategies.● Develop and track key performance indicators (KPIs) to measure partner program effectiveness and drivecontinuous improvements.● Provide operational guidance on services, policies, and systems, ensuring seamless integration of bestpractices for enhanced partner engagement.● Foster strong relationships with partners and key stakeholders, acting as a trusted advisor and advocate forpartner needs.● Oversee strategic initiatives that align with partner go-to-market (GTM) strategies and business objectives.● Worked closely with Partner Account Managers (PAMs) to align operational strategies with sales andpartner engagement goals. Show less ● Spearheaded global partner lifecycle initiatives, ensuring alignment with corporate objectives.● Developed and implemented strategies for partner onboarding, enablement, and engagement, improvingoperational efficiency and partner satisfaction.● Worked closely with cross-functional teams to optimize partner success through structured processes anddata-driven decision-making.● Provided strategic guidance on operational improvements, leveraging analytics to enhance partnerinteractions.● Collaborated closely with Partner Account Managers (PAMs) to drive alignment between operations andpartner engagement strategies. Show less

  • Partner Operations Manager

    Jan 2023 - now

  • Customer Service Manager

    Oct 2017 - Jan 2023

  • Customer Service Relationship Manager - Partner Operations Manager

    Jun 2012 - Oct 2017

  • Sales Operations Specialist

    Nov 2010 - Jun 2012

  • Insides Sales Account Manager

    Jun 2007 - Nov 2010

  • ICAM Inside Channel Account Manager

    Jan 2005 - Jun 2007

  • Sales Development Representative

    Jan 2003 - Jan 2005