Suzanne Hoy

Experience

• 

  Brook Street

  Jan 2006 - Jun 2007

  Temporaries Controller

  I was responsible for running the temporary desk which included:• Hitting sales targets for canvass calls and speculative calls• Booking and attending visits to gain more visits and grow my desk - both key accounts and A-Z business• Desk size increased from 13 – 52 temps during my control of it

• 

  PPHE Hotel Group

  Jun 2007 - Jan 2010

  Senior Planning Meeting and Events Executive

  • Maintaining good working relationships with clients and ensuring events were successful and BDRC scores remained high. • Assuming management of the planning team when management were absent• Taking full control of event from signature of contract to the day of the event• Ensuring final invoices went out in a timely fashion • Maintaining Opera via Configuration system – new packages and menu creation – nominated as super user and trainer on this.• Upselling where possible to meet budget targets Show less

• 

  Hilton

  Jan 2010 - Jun 2013

  Conference and Events Sales Manager

  • Proactive promotion, selling and organisation of events in the hotel’s conference and banqueting space which caters for up to 3000 delegates.• Responsibility for the full sales cycle, from client enquiry, negotiation, contracting, up- selling, function sheets through to delivery of the event, plus post event billing, follow-up and client feedback. • Close collaboration with all other departments, specifically the hotel operations team, kitchen, front of house, business centre and field sales teams via departmental meetings, team briefings, sales pitches and project work, clearly communicating client needs.• Integrating with client’s production team to assist in tailoring events and ensuring effective delivery. • Working as a senior member of the events team to maximise revenue by improving use of venue and selling strategies, focussing on larger accounts with a view to repeat business. • Assuming management of the team when management were absent.• Assisting in the compilation of forecasting for hotel budget purposes.• Supplier liasion for external services ranging from external food sources, props and furniture, music, décor and special requirements.• Assisting the Director of Conference and Events as required for special events/research on industry related news, including relevant competitor analysis of EMEA venues.• Working with Global Corporate clients and agencies once onsite to assist with delegate management: registrations, check in’s, sign up to social excursions etc.• Organising and conducting FAM trips of the space for potential clients. • Actively convert customer enquiries into confirmed sales developing successful customer partnerships for potential future business. Personal Target 25% conversion. Personal revenue target of £2.5 million per year. Show less

• 

  Imperial College London

  Jun 2013 - Feb 2023

  • Facilitation of scrum ceremonies including:• Daily standups – provide a forum for the team to provide updates on sprint tasks and highlight tasks which require scrum master involvement to progress. Removing blockers and impediments, often working cross-squad and with external suppliers to resolve.• Sprint planning sessions – following the product owners’ refinement and prioritisation, facilitating discussion to estimate prioritised task against team members capacity, get task clarification and start the team thinking how tasks will be undertaken. • Sprint Retrospectives – undertaken on sprint completion, to deliver small improvements to each sprint so that team members feel their opinions are valued and respected and efficiencies are realised.• Sprint Reviews – undertaken at the end of the sprint to analyse what has been delivered and what has missed the timebox, produce comms and release notes to stakeholders, organise demos as stakeholders require for released functionality.• Work with stakeholders independently and alongside the product owner on defining requirements and converting these into user stories with clear acceptance criteria and definition of done outlined using the INVEST and 3C’s methodologies. • Support product backlog refinement sessions to provide context to legacy issues and translate requirements from customer to developer ensuring there is always transparent communications between all team members.• Undertaking testing as needed when resources are constrained of some products.• Report progress in sprint against product roadmap.• Continued project management of discrete pieces of work, either with a strict statutory deadline, multiple dependencies, projects requiring a waterfall approach or items deemed high importance by the Board.• Securing approval and managing external resources for development. Show less • Creation and maintenance of robust project plans tracking milestones, key deliverables and tasks.• Regularly monitoring progress against the project plan and escalating risks and issues as necessary.• Providing and presenting weekly reports to key stakeholders.• Managing multiple projects and project teams both in-person and in hybrid environments.• Regular touchpoints with project teams to monitor progress in the form of weekly project meetings and teams site comms.• Responsible for maintaining the project's budget; managing changes, invoices, and accruals.• Raising and continuous maintenance/resolution of risks, issues, and decisions.• Recording and managing of dependencies between projects.• Implementation and adherence to change control processes for any change to time, cost, or quality.• Working with procurement and contract teams for onboarding of new suppliers.• Creation and monitoring of project initiation document with stakeholders covering key aspects including benefits, scope, deliverables, and budget. • Creation of DPIAs, data sharing agreements, service transition and decommissioning documents.• Facilitation and leading of workshops for requirements gathering, lessons learned and discovery pieces.• Liaising with external suppliers to secure required resource alongside estimation, booking and management of both internal and external resources. Show less • Working as a project manager on discrete workstreams, responsibilities detailed in technology delivery manager role• PMO governance activities which included: creation and maintenance of templates, quality assurance and guidance on project deliverables and project online, process and workflow checks and improvements.• Project management support activities included: recording and chasing of actions against project team members, production of visual aids using Visio, PowerPoint and Excel, maintenance of the Programme SharePoint site including permissions access, new document libraries and interactive lists for management of project activities, creation, and maintenance of programme level documents such as scoping documents and DPIA’s.• Facilitation of governance meetings and workshops which included: agenda setting, presentation preparation, gathering content, minute taking and publication of documents via SharePoint, researching & arranging appropriate venues. • Office management which included; raising and reconciliation of PO’s, supplies and software ordering, liaising with external suppliers, staff recruitment, assisting with AV issues, meeting room moderation, new starter inductions, shipping and collection of equipment, organising staff social events alongside any adhoc requests.• Providing administrative support to Programme manager as required.• Change management support which included; regular newsletter to project team members via Sway, booking and facilitation of training demos, project updates and workshops, review of online demo’s prior to publication, collation of information for both internal and external stakeholders and maintenance of the SIMP programme website via T4. Show less • Engaging with prospective clients, devising creative solutions for their events and preparing bespoke accurate proposals, frequently using targeted powerpoint presentations to pitch London and Imperial College as a destination.• Organising events for up to 700 people, working simultaneously on multiple events; and using KX system to follow up proposals and create quotations, contracts and full booking sheets, ensuring the detailed plan meets objectives and benchmarks for both client and College• Building and maintaining strong customer relationships, both internal and external, to understand and meet their requirements, and also to build loyalty to the college in the form of repeat business. This is undertaken by regular feedback exchanges with clients to improve their event experience. • Supporting collaborative relationships with other internal departments and external vendors, and attending weekly briefings with the Operations and Audio Visual teams to communicate all details, monitor timescales and assess potential problems. • Meeting monthly sales targets for proactive sales contacts, growing the College’s number of contracts, appointments and new business. • Representing the college at exhibitions, trade shows and events to raise the profile of Imperial venues • Expanding the supplier list, maintaining relations and securing best rates for the college• Assisting in research for new sales strategies using competitor information to benchmark our performance. This includes accruing knowledge of industry trends, STEM related workshops-attendance; plus review of professional publications and advising on relevant use of training and development. Show less

  • Project Manager Scrum Master

    Feb 2022 - Feb 2023

  • Technology Delivery Manager

    May 2020 - Feb 2022

  • Program Support Officer

    Jul 2018 - May 2020

  • Sales and Events Executive

    Jun 2013 - Jul 2018
• 

  AtkinsRéalis

  Feb 2023 - now

  Senior Technical Project Manager