Mohammad Okasha , PMP

Experience

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  MADA®

  Sept 2011 - Apr 2013

  From technical side : Troubleshooting with the customer to solve the internet and coverage issues .Solving the RF problems after escalating the issues to the optimization team .Configurations for the new and old routers.Provide assistance to the agents in troubleshooting issues.From the managment side : Ensuring that the service which provided to the customers by the agents is professional . Provide assistance to the agents regarding any inquiry Preparing survey reports and analysis Preparing and sending a check list on call monitoring , finance documents and case updates. Show less

  • NOC Engineer

    Jan 2013 - Apr 2013

  • Senior Technical Support Engineer

    Sept 2011 - Jan 2013
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  Huawei Technologies

  Apr 2013 - Jul 2019

  RF Engineer

  - Monitoring Main network KPIs on daily basis.- live monitoring for Cell performance ( RB utilization , number of users , throughout and handover )- Working with most of huawei tools .- Monitoring cells behavior ( Utilization , RTWP , UL interference , planned outage , projects on network , blocked and down sites ) - handling 2G , 3G , LTE and 5G complaints with troubleshooting .- Indoor visits for individual , corporate and VIP customers to solve their network issues and RF problems , making reports , live optimization and using repeaters in some cases .- Making daily , weekly , monthly and yearly reports which can lead to discuss the service satisfaction. Show less

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  Ooredoo Kuwait

  Jul 2019 - now

  Senior Executive Engineer

  Senior Executive L1 Managed Services ,Business and Consumer Sales/EnterpriseFulfillment PMO at Ooredoo - Kuwait