Christopher Teo

Experience

• 

  Monk's Hill Secondary School

  Dec 1998 - Mar 1999

  IT technician assistant (part time)

  Assist school administer with managing of the school day to day paper works, assist the Computer technician with maintaining of computer labs, help teachers with computer related problems. Assist in teaching students from Computer Club.

• 

  Teo Keng Siang & Co

  Jan 1999 - Dec 2003

  Network/System Administer (part time)

  Providing telephone support to the office, does regular housekeeping of computer inventory, manage 15 workstation and 2 servers.Setting up of the company network, workstations and servers.

• 

  Monk's Hill Secondary School

  Dec 1999 - Jun 2000

  IT technician assistant (part time)

  Assist school administer with managing of the school day to day paper works, assist the Computer technician with maintaining of computer labs, help teachers with computer related problems. Assist in teaching students from Computer Club.

• 

  Infineon Technologies

  Jun 2004 - Oct 2004

  Industry Attachment

  Maintain/Update/Create Intranet webpages and small Web applications

• 

  Singapore Armed Forces

  Sept 2005 - Sept 2007

  Ammunition Logistic Support Technician (National Service)

  Handles Stock Controlling, manage inventory system, trained in handling class 1 dangerous goods.

• 

  PSA

  Sept 2007 - now

  Duties: Plan strategic development of the systems. Plan effective customer satisfaction strategies by identifying and eliminating the root causes of user and system problems.Day 0, Day 1 , Day 2 of Azure Cloud , Azure Stack , AWSVendor Management.Audit & Compliance management.Provide technical and domain and system advice to users.Additional Responsibility’s : • Component Lead/Manager of Redhat and Oracle Linux for PSA (SG IT Division & Global Division)Responsible for Linux OS related decision, including various checklist like commission/roadmap/security checklist while working with Security department for vulnerability assessments.• Automation integrations • Saltstack , VMware , ServiceNow , Ansible , Citrix , SolarWinds , Azure• System Architect*refer to Specialties/Skills section for more details Show less Duties: Handling escalation, processes and support professional while working via any communications platform. Plan strategic development of the systems. Plan effective customer satisfaction strategies by identifying and eliminating the root causes of user and system problems.Maintaining of Linux, Unix, Wintel(& Windows server), VMware, Citrix, and many more underlying hardware and middleware to support Applications build in-house.Vendor Management (Liaise and manage external companies dealing with server's hardware & middleware).Audit & Compliance management.Provide technical and domain and system advice to users.Additional Responsibility’s : • Component Lead/Manager of Redhat and Oracle Linux for PSA (SG IT Division & Global Division).Responsible for Linux OS related decision, including various checklist like commission/roadmap/security checklist while working with Security department for vulnerability assessments.• TeamLead for department’s VMware and Citrix.• Manage Linux, Solaris and Windows servers and services like AD/DHCP/DNS/LDAP/Zones/LDOM and many more.*refer to Specialties/Skills section for more details Show less Duties: Handling escalation, processes and support professional while working via phone, email and chat.Implement / execute strategic development of the systems. Implement effective customer satisfaction strategies by identifying and eliminating the root causes of user and system problems.Provide comprehensive system support, configurations and maintenance for PSA.Support PSA’s Container Terminal IT systems (Provide 2nd/3rd level support 24/7).Maintaining of Linux, Unix , and many more underlying hardware and middleware that support Applications build in-house.Vendor Management (Liaise with companies dealing with server's hardware & middleware).Achievements:Learn to be accountable, concise and accurate when dealing with both internal users and external vendors/customers.Been comprehensive to cover all grounds, making sure all areas are met or covered, and being robust or flexible to handle last minute changes or responding to emergency calls, and fast in thinking through the problem and how to recover from it.Perform 24/7 duties and constantly finding innovation ways to improve and enhance systems and users experience. Show less Duties: Handling escalation, processes and support professional while working via phone, email and chat.Implement / execute strategic development of the systems. Implement effective customer satisfaction strategies by identifying and eliminating the root causes of user problems.Provide comprehensive system support, configurations and maintenance for PSA.Support PSA’s Container Terminal ~1000++ users (Provide 2nd/3rd level support 24/7).Analyze/Develop programs and study any impacts/discrepancies that may interfere with operations. Maintaining of Leave, Roster, Incentive and Allowance system build in-house.Vendor Management (Liaise with IT companies like BHR(china) ).Achievements:Learn to be accountable, concise and accurate when dealing with both internal users and external vendors/customers.Been comprehensive to cover all grounds, making sure all areas are met or covered, and being robust or flexible to handle last minute changes or responding to emergency calls, and fast in thinking through the problem and how to recover from it.Perform 24/7 duties and constantly finding ways to improve system by establishing and solving problems at the root cause. Show less

  • DY INFRA ENGRG LEAD (CLOUD & PLATFORM ENGINEERING) (Senior System Engineer)

    Jul 2022 - now

  • Deputy Manager (Senior System Engineer)

    Jul 2018 - Jul 2022

  • Assistant Manager (Senior System Engineer)

    Feb 2014 - Jul 2018

  • Senior IT/Programmer Analyst / System Analyst

    Sept 2007 - Feb 2014