Kimberly Dillon (Bonnell)

Experience

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  Knemonic Productions

  Jun 2006 - Apr 2009

  Director of Public Relations

  Collected a considerable amount of money for the Halloween Extravaganza, an event that increased interest in Knemonic ProductionsSecured local bands to play during the ExtravaganzaArranged a screening of a film and after party in Kalamazoo, Mich to broaden interest in independent filmmaking Wrote and edited press releases and arranged media kits for filmsUpdated website and blog, "Kim's Corner," to keep members updatedAssisted in promoting company during the Fourth Friday Film Festival in DetroitServed as Production Designer and Special Effects Supervisor on films and Chester Boot Shop commercialsAccomplished creative effects and makeup added the proper ambience to each sceneAs Production Designer, gained many organizational skills, which have continued to serve me in life Show less

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  Silver Media Group

  Jun 2006 - Aug 2006

  Assistant

  Assisted in the promotional work with Filter MagazineCoordinated on-site and day-of-show eventsCompiled kits of various merchandise and promotional items for local venuesPromoted local bands

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  Chester Boot Shop

  Aug 2006 - Apr 2009

  Customer Service

  Executed a holiday event where Santa Claus visited the store and gained more customers around the holidaysOperated and processed online and in store ordersWrote press releases with coverage from local mediaImplemented the 60-years of service promotion, from June to August of 2008Worked closely with different shoe companies to build relationships and provide service to customers Established relationships with customersProposed and promoted various in-store events

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  Tanner Friedman

  Mar 2007 - Aug 2007

  Intern

  Pitched stories to local media for the Goodwill Bowl-a-Thon, which resulted in stories in the Free Press and Detroit NewsWrote and edited press releases for ComcastSecured articles for Comcast and Goodwill in both local and out-of-state newspapers

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  Franco

  Apr 2008 - Nov 2008

  Intern

  Pitched stories to local media for Covenant House Michigan, The Salvation Army, Feld Entertainment and Tiffany & Co.Gathered research on clients, including statistics and clienteleManaged and organized the clip book for The Salvation Army Red Kettle CampaignAssisted in the day-of-show event for the Spirit of DetroitDrafted and edited press releases for Covenant House Michigan’s Candlelight Vigil and The Salvation Army Red Kettle CampaignWrote feature articles for Arbor Hospice of Ann Arbor’s Annual Report Show less

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  R1 RCM

  Jul 2009 - Apr 2014

  I played a pivotal role in the mediation between the pre-registrars and our hospital partners. We implemented multiple standard practices and implemented money-saving tactics to better increase our operating costs. Managed pre-registration associates and team leadsWorked closely to hit metrics and reduce costHeld weekly calls with the hospital partners Directly oversaw the performance of pre-registrarsWorked with hospital clientsReviewed quality issues Provided customer service to patients with an understanding of insurance, revenue cycle, and US healthcare.

  • Operations Lead

    Apr 2012 - Apr 2014

  • Department Lead

    Apr 2011 - Apr 2012

  • Team Lead

    Apr 2010 - Apr 2011

  • Patient Access Specialist

    Jul 2009 - Apr 2010
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  R1 RCM

  Apr 2015 - now

  Manage projects and deliveries to meet business needs. Oversee 10 designers (U.S. and global) Coordinate project requests with stakeholders and designers to complete global deliveries that have a high impact of company initiatives. I analyze the current needs of various departments and create training curriculums that are both fun and engaging to help the new hire assimilate to their role. My work is done virtually, to create standardization in training and deliver a positive experience while we navigate the remote working atmosphere. In this role, I utilized my people leader and customer-focused skills to ensure the success of 30+ hospital partners and 75+ employees. This included strategic implementation of standardized workflows, onboarding new clients, and ensuring metrics were met for staff and hospital partners. Developed standard reporting for key performance metrics for both employees and executive leadership. The data was presented in a clear manner and I provided commentary to explain any changes within the data. This data analysis directly impacted policy change, which I was able to champion and implement for the department standards.

  • Manager

    Nov 2023 - now

  • Senior Project Coordinator

    Sept 2021 - Nov 2023

  • Senior Instructional Designer

    Nov 2018 - Sept 2021

  • Senior Operations Lead

    Mar 2014 - Nov 2018

  • Senior Data Specialist

    Apr 2015 - Mar 2016