Gokulkrishna Addanki

Experience

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  Nokia

  Dec 2002 - Oct 2003

  Student Employee
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  RGIS

  Sept 2003 - Feb 2005

  Inventory Specialist
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  CMS Computers Limited (INDIA)

  Aug 2005 - Jul 2006

  Sr. Desktop Engineer
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  BA Continuum Solutions Private Limited

  Aug 2006 - Jul 2007

  Team Leader

  Handled an 11 member IT-Support team in Mumbai.Conduct one on one session’s with the team members, understand and help improve the performance of them individually and as a team.Ensure all established procedures are being practiced in the BAU processes.Acted as a Single Point of Contact (SPOC) for technical service delivery during BAU phase, including but not limited to• Desktop maintenance & services• Blackberry Services• Telecommunications, Tele/Video conferencing and VoIP services• All Bank of America internal applications• Placing order for new equipment requirements.Work with the Global Transition team and be responsible for Technology migrations at India Sites – Mumbai and Hyderabad.Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.Maintain vendor & customer relationship.Handle all the escalations from operations teams and work towards closure.Explore and understand technology requirements such as connectivity, bandwidth, hardware, network, compliance, etc.Carry on system testing, help coordinate user testing and work on business readiness testing.Develop system specification documents and get sign off from all stake holders. Show less

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  Zensar Technologies

  Oct 2007 - Apr 2010

  Business Analyst

  Worked in multiple roles in this organisation.1. Process Consultant for Standard Bank - Successfully completed As-Is mapping and To-Be models for a lot business processes in Standard Bank based in Johannesburg, South Africa.2. Business Analyst for Internal Knowledge Bank Portal. - Heading a team of 4 developers with Sharepoint knowledge - Understanding the need and usage of the portal from the management - Collaborate with different teams to prepare the UI for the site making it the simplest site to use and get the maximum benefit from the same. - Prepare WBS for the project and assign the tasks to individual developers and designers. - Conduct regular meetings between developer to explore the functionality and provide status updates to the management in a timely manner. - Conduct a road show and educate the employees on the best practices of uploading their case studies to the portal and the advantages of same. - Successfully deployed the portal in the given time-frame. 3. Incident Manager for Cisco systems - I was responsible to ensure CISCO high impact issues (Business outage) are resolved in a timely fashion as per SLA’s. Run the high severity bridges with the key stakeholders, senior management, drive decisions and ensure no bottlenecks in the process. - Coordinate with various CISCO teams and external vendors to get quick solutions for the business impacted issues. Such high impact issues have visibility up to the top most management chain of CISCO and I was responsible to communicate to the top most management on the issues and resolution. - Escalate issues to the respective management teams when required - Responsible for the handover of Incident to the Problem Management Process for Root cause analysis and Long term fix. - Attend Post incident review meetings to represent incident management. - Conduct regular performance reviews with support teams. Review low severity cases and focus on back log reduction. Show less

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  Standard Bank Group

  Nov 2007 - Mar 2008

  ITIL Process Consultant

  Process Mapping for different divisions (IT & Non-IT) of the Bank as part of their BPM and EA initiatives.Collaborating with the work force of Standard Bank back office team and understanding their good and bad from the present work model.Creating As-Is business models and coaching each team on the usage and understanding of the structure.Suggesting best practices to the management based on the ITIL framework and providing a To-Be model thereby increasing the efficiency of the teams and reducing the redundancy in the work.Project Management Process Adherence with Prince II and PMP. Show less

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  Dell Technologies

  Apr 2010 - May 2013

  Project Manager

  Manage the delivery of ''billable'' Consulting Services for IT projects on the full spectrum of EMC's portfolio of products and services. Responsible for managing the life cycle of projects from architectural design through implementation.Responsible for the development and execution of an implementation plan that articulates the role of EMC in the delivery of the designed solution. Ensures implementation of activities is coordinated with EMC talent and Partner Resources. Acts as primary interface to the customer, vendor and all EMC personnel associated with the engagement.Responsible for the development and delivery of the project plan, the detailed Statement of Work (SOW) and Services Proposal content, WBS, developed for the customer based upon customer requirements and system architecture. Show less

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  Celigo

  May 2013 - Nov 2014

  Project Manager

  Working as a Project manager in a fast growing SaaS and cloud integration company. Performing end to end Project management is the key role with focus on Customer satisfaction to the maximum. Assist with the preparation of SOWs or formal quotes.Facilitate proper knowledge transfer from sales to services to ensure the project team has the details they need and understand requirements.Facilitate proper knowledge transfer to customer during transition to fine-tuning (testing) and project close. Includes ensuring proper documentation is delivered as appropriate.Manage project scope: recognize scope creep, keep the project on target with respect to scope, budget, and timeline, and deliver change orders to clients as appropriate.Provide go-live support, knowledge transfer, and documentation as necessary.Conduct periodic check-ins with customers to ensure customer satisfaction and retention. Work with customers to obtain customer testimonials, references and product reviews. Show less

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  Columbus

  Mar 2017 - now

  • Sr. Project Manager

    Sept 2020 - now

  • Project Manager

    Mar 2017 - Sept 2020