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Alexander S.

Alexander S.

Ad Hoc - Temporary Placement Work

Followers of Alexander S.81 followers
location of Alexander S.London, England, United Kingdom

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  • Timeline

  • About me

    Hi

  • Education

    • West Cheshire College

      2011 - 2012
      Level 2 First Diploma Art/Art Studies, General Pass

    • Neston High School

      2004 - 2009
      GCSE's

  • Experience

    • The Plus Team ltd

      Feb 2015 - Oct 2015
      Ad Hoc - Temporary Placement Work

      The Plus Team sourced temporary staff for work in and around London. Highly varied jobs ranging from weekend events to holiday cover to extra short term staff. Roles included admin, secretarial, post room duties, extra staff for events, various other office roles.

    • Greentube Internet Entertainment Solutions GmbH

      Nov 2016 - Apr 2017
      Customer Support Agent

      My job included handling player queries by phone and email, processing and dealing with sensitive information, initiating payouts for players. Upholding excellent communication with peers, monitoring and relaying feedback to other departments for the purpose of improvement. Ensuring maximum attention to detail and looking out for signs in identifying potential problem users and working as part of a team collectively to deliver excellence in customer service.

    • LeoVegas

      Jul 2017 - Jul 2018
      Customer Support Agent

      Front line customer service, working to deliver maximum quality support. Processing of payments, handling complex customer queries which can be account specific or game specific or related to other areas. Ensuring quick and efficient service and finding solutions in a timely manner. In constant communication with 2nd line support and other closely linked departments. Ensuring consistency with the level of support and working hard to maintain good stats and working to prevent SLA breaches. Using phone, email and livechat as modes of communication and receiving contact through social media also. Show less

    • Houzz

      May 2018 - Oct 2018
      Commerce Operations Coordinator

      Organising deliveries and shipments from vendor to customer, ensuring and following up with vendors for stock, product shipments and customer queries. Replying to customer queries via. Email and phone. Working with a small team to improve the department and processes we work with.

    • N26

      Mar 2019 - Nov 2019
      Customer Service Specialist

      Handling sensitive financial data, solving enquiries such as payments, transfers, account information, app related issues/questions, general company queries. Answering customer contacts through live chat, phone, and email. Making callbacks to customers when requested, taking care of verification calls. Contacting other departments when needed

    • Amazon

      Dec 2020 - Dec 2020
      Warehouse Operative

      Christmas temp

    • Gorillas

      Mar 2021 - Mar 2022
      Warehouse Operative

      Working as part of a fast and ever growing team to deliver the promised 10 minute delivery time for orders. Part of a dynamic team environment, stock control, order assembly, cleaning and organising of the warehouse

    • The Squeaky Cleaner

      Jan 2023 - now
      Business Owner

    • Outlooks Serviced Accommodation

      Mar 2023 - now
      Senior Housekeeper

  • Licenses & Certifications

    • STCW 95

      Malta Sailing Academy / Malta Yacht Charters Ltd
      Sept 2017