Experience

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  United states air force

  Sept 1993 - Jan 2016

  Led a flight of 41 military, APF civilians and Japanese personnel. Oversaw the recruitment, placement, and training of 400 US and Japanese employees. Ensured the proper application of personnel management policies, practices and procedures.Key Achievements: Directed 57 personnel programs impacting career development for 3,200 Airmen in 44 organizations. Organized and controlled $290,000,000 in manpower resources for military personnel. Drove a team that was rated the best in the Pacific Command for 2015 and a squadron that was selected as the best small Force Support unit in the Pacific Command. Show less Directed food service, fitness, lodging and club operations for 11,500 base personnel. Managed 15 facilities valued at $68,000,000 with a $4,400,000 budget and supervised 146 military, civilian, and Japanese employees. Partnered with the Marketing Office to effectively promote all community events and programs. Key Achievements: Planned a $9,600,000 fitness center renovation project to enhance fitness operations for 11,500 personnel. Piloted a 165-room lodging operation that generated $2,460,000 annually and procured $1,200,000 for upgrades. Led AF's largest collocated club that hosted 960 annual events and generated $5,200,000 in yearly revenue. Show less Advised the unit Commander and base leadership on all issues that impacted 4,000 military and civilian employees in the execution of all mission support functions with 42 facilities and 2,500 events that generated $1,700.000 profit. Oversaw a four-instructor Airmen Leadership School team that graduated 144 students. Directed numerous cost cutting initiatives to enhance curriculum development and delivery. Drove the integration of 85 Japanese Airmen into Professional Development Center courses to improve US and Japan relations, interoperability and mission effectiveness.Key Achievements: Spearheaded unit awards program and implemented plans to restore 9 personnel offices across Misawa Air Base. Devised a benchmark strategic training and rotation plan to overcome a 34%unit manpower shortage. Guided senior base leaders through significant performance report, feedback and promotion changes. Established effective working relationships with all base offices and officials to improve mission effectiveness. Show less Led 127 Army, Air Force, and Japanese civilians at the Pacific Command’s largest Force Support Squadron. Directed two Dining Facilities and a Flight Kitchen worth $6,350,000 that generated $2,700,000 in food sales. Oversaw seven Department of Defense Education Activity cafeterias valued at $1,200,000. Maintained compliance with all applicable food safety, health and sanitation standards. Key Achievements: Executed a $1,200,000 Prime Vendor contract and ensured quality food program for 8,000 joint warfighters. Oversaw a $19,000 maintenance budget and authored seven 5-year plans to guarantee future success. Served as Special Olympics Food Committee Leader; led 62 volunteers in the preparation of 4,500 meals that improved host nation relations with 846 special athletes and 3,600 family members. Show less Led a five-person SILVER FLAG instructor team and trained 1,096 Airmen for global deployments. Delivered and managed curriculum for an eight-day course. Chosen to serve as primary Resource Advisor and Organizational Defense Travel Agent. Supervised three Government Purchase Card accounts with seven cardholders. Key Achievements: Executed a $4,200,000 budget over three fiscal years in accordance with Department of Defense’s fiscal policy. Approved $857,000 in business-related travel to ensure 36 instructors received critical training. Team earned best Operations Program of the Year for 2011 and unit earned best small Civil Engineering unit. Show less Led a three-person Services readiness and training team and maintained training/reporting systems. Trained seven junior Airmen as HSRT instructors, yielding exemplary test scores. Provided logistic support to a 40-person team. Key Achievements: Served as a Unit Deployment Manager for three years and prepared 84 Airmen for deployment to four locations. Conducted 160 hours of readiness training to facilitate operational support. Coordinated honors for official events, ceremonies and funerals. Rebuilt and retrained the base’s 26-person Search & Recovery program. Rated “Strength’ by inspection team. Show less Meticulously managed $34K NAF funds, reconciled lodging and recreation center resale operations and returned $16K back to base personnel in the form of event prize and morale recreational activities. Analyzed and appraised financial aspects of 2 Non-Appropriated Fund Instrumentalities on a day-to-day basis, created financial reports for Air Force Central Command and ensured necessary adjustments were made. Developed comprehensive and accurate short-term and long-term budgets to include an APF 5-year plan covering projected programs, required funding and facilities for future installation growth and a NAF equipment replacement plan and capital expense recapitalization plan to strengthen the morale and welfare of the deployed environment. Procured $600K in mission critical items that equipped 447 ESVS with the tools required to create synergistic efforts to reconstitute the base population for future Operation IRAQI FREEDOM missions. Improved quality of life by purchasing $1.2M in furniture, fitness and recreation upgrades. Managed the distribution of drinking water to more than 40 locations that provided life sustaining support to 1K personnel. Assisted US Army Theatre Mortuary Evacuation Point. Processed more than 25 civilians, coalition and armed forces personnel. Ensured the dignified repatriation of over 500 fallen servicemen/women. Coordinated with Expeditionary Contracting and Civil Engineering Squadrons to open newly-assembled living trailers and began the second phase of "tent to trailer" project. Monitored the construction project to ensure there were no violations and deviations from the design, and inspected the new trailers prior to accepting the site from the contractor. Certified to escort all third country nationals performing services or delivery; armed and served as first-line of defense. Awarded Air Force Commendation Medal. Show less Delivered quality instruction in the Services Fitness Specialist Course to over 300 Airmen annually, which included developing the course and applying methods such as lecture, demonstration, performance and case studies. Represented the Services Academy at the 2003 Athletic Business Conference in Orlando, Florida. Served as Unit Fitness Program Manager and Physical Training Leader for 77 Airmen.Key Achievements: Maintained a 100% student pass rate and "Excellent" rating on all instructor evaluations and course critiques. Conducted 17 mobile technical training courses across the globe, saving the Air Force $520,000 in training costs. Assisted in the design and layout of a $15,000,000 Fitness Center at Kunsan Air Base, South Korea. Oversaw preventative maintenance on a $145,000 physical fitness lab that saved the Air Force $40,000 in costs. Earned Air Education and Training Command’s coveted “Master Instructor” certification. Show less Trained and supervised 2,100 Air Force and Navy Apprentice students. Developed customized lesson plans for instruction in areas such as: Introduction to Services, Fundamentals of Food Preparation, Procedures and Techniques for Preparing Food Items, Baking Fundamentals, Wartime Services Functions and Fitness Operations. Maintained alignment with Air Force, Air Education and Training Command policies and procedures. Key Achievements: Earned an "excellent" rating on all instructor evaluations and student end-of-course critiques. Hand-selected to train 4 newly-assigned instructors. Managed a seven-member Individual Mobilization Augmentee program that was rated "Outstanding". Served as a Fitness Assessment Monitor for 86 Airmen. Show less Excelled in every facet of fitness center operations for a 24/7 manned facility that served 15K personnel. Monitored and conducted preventative maintenance of $900K in fitness assets while ensuring patron's proper use of equipment and adherence to safety procedures and security. Ensured equipment, locker and towel checkout service was available for issue at the front desk for 2K customers daily. Created database and kept 100% accountability for 800 men's lockers. Operated a cash register with $250 change fund and ensured all funds and a $2,000 inventory were properly accounted for. Coordinated and tracked all facility work orders with Civil Engineering to include 4 softball fields, 1 soccer field and outdoor tennis courts. Prepared sports fields for tournament play with paint and/or chalk. Scheduled and supervised 6 intramural, 4 extramural and 3 varsity sports programs that boosted morale and esprit de corps for 3K participants. Performed oversight and quality assurance of a $30K per year sports officials contract. Designed and implemented 7 Fitness Incentive Programs. Scheduled and managed NAF Individual Service Contracts for 16 aerobic and cycling instructors. Planned and executed fitness events such as Aerobathon, powerlifting competition, bodybuilding competition, winter and summer festivals, marathon and triathlon. As an American Council on Exercise (ACE) certified fitness trainer and Fitness Assessment Monitor, administered hundreds of official Air Force physical fitness tests. Designed fitness programs for hundreds of Airmen who could not meet minimum standards. Assisted Civil Engineers (CE) in the design of $10M Government of Japan-funded satellite fitness center. Purchased $60K cardiovascular, free weight and selectorized equipment in accordance with 5-year recapitalization plan. Supervised 2 NAF employees for 4 months as Juice Bar & Fitness Retail manager. Ordered, inventoried, safeguarded and accounted for 1.2K items. Earned Air Force Achievement Medal Show less Led 4 Airmen and 16 Japanese civilians in preparation and serving of 140,000 meals to 4,600 Sailors and Airmen. Quickly displayed outstanding leadership became Flight Kitchen Manager. Led 2 Airmen in preparation of 6,000 flight and ground support meals for pilots, transient personnel and shift workers. Mastered Dining Facility Storeroom operation; ordered and inventoried 400 food items and ensured the Dining Facility maintained the AF-directed 2% fiscal tolerance. Supported 600 Soldiers during exercise KEEN EDGE and 850 Marines during exercise FOREST LITE. Deployed to Taegu Air Base, Korea in support of exercise FOAL EAGLE; prepared and served 51,600 meals over a 3 month period to 600 Soldiers and Airmen. Deployed 4 months to Anderson AFB, Guam to support Operation PACIFIC HAVEN; prepared 190,000 meals for 2,700 Kurdish refugees with contingency feeding equipment. Captured Pacific Air Force's 1996 John L. Hennessey Award for food service excellence. Show less Prepared and served 8.4K meals to include short order items, soups, beverages, salads and special holiday meals to 460 Security Forces, 320 Missile Maintenance Airmen and 110 Missile Alert Officers who protect, maintain and operate nuclear missiles. Safeguarded $1K subsistence inventory and a $100 change fund. Inventoried and ordered food and supply orders as required. Prepared all missile food accounting paperwork and reports. Adhered to all Air Force- directed safety and sanitation standards and directives. Performed first echelon maintenance on all equipment and tools. Assisted the Facility Manager (FM) with routine maintenance of generators and other equipment and prepared to handle emergency situations. Hand-selected to train 4 newly-assigned Airmen and ultimately became the "Lead Chef" at Minot's busiest Missile Alert Facility (MAF). Provided superior customer service and hosted and fed several distinguished. Voluntarily deployed to Dhahran Air Base, Saudi Arabia for 4 months. Assigned to fitness center operation; led day-to-day operations and planned and executed a variety of fitness and recreational events that improved morale for 3.3K joint service warriors in support of Operation VIGILANT WARRIOR. Captured Air Combat Command (ACC) General Curtis E. LeMay Award in 1994; Air Force runner-up. Show less

  • Manpower and Personnel Flight Superintendent

    Jan 2015 - Jan 2016

  • Sustainment Services Flight Superintendent

    Jan 2014 - Jan 2015

  • Force Support Squadron Superintendent

    Jan 2014 - Jan 2015

  • Food Operations Section Chief

    Jan 2012 - Jan 2014

  • Section Chief, Force Support Combat Training

    Jan 2008 - Jan 2012

  • Non-Commissioned Officer In Charge, Readiness and Mortuary Affairs

    Jan 2005 - Jan 2008

  • Non-Appropriated Fund Accountant/Appropriated Fund Resource Advisor

    May 2007 - Sept 2007

  • Fitness Specialist Instructor

    Jan 2003 - Jan 2005

  • Services Technical Training Instructor

    Jan 2001 - Jan 2003

  • Fitness Journeyman

    Apr 1997 - Apr 2001

  • Food Service Shift Leader

    Mar 1995 - Mar 1997

  • Missile Alert Facility Chef

    Sept 1993 - Mar 1995
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  United states air force

  Feb 2016 - May 2017

  Airman and family services flight chief

  Directed all child, youth and family support programs for 8,500 base personnel, managed a $552,000 budget, and generated $214,800 income on an annual basis. Enforced Department of Defense child and youth policies and procedures that guaranteed safe and quality care for 1,600 youth from 6 weeks to 18 years of age. Led the hiring and training of all new US and Japanese employees. Ensured the quality of educational and developmental services for children. Collaboratively created annual marketing plans and quality-checked marketing items. Prepared reports to assist strategic planning and reviewed extensive correspondence. Routinely advised senior leadership. Key Achievements: Chosen to lead a flight of 103 US and Japanese employees. Updated five 5-year plans and procured $1,590,000 for facility construction and improvements. Supervised a 48-employee Child Development Center that cared for an average of 170 children daily. Directed a 10-employee Airman and Family Readiness team that administered 15 core resiliency programs. Earned an "Outstanding" rating in 29 areas and extended School Age Care license to 2020. Developed a strategic Financial Improvement Plan to overcome financial difficulties at the Youth Center. Earned an $8,000 Science, Technology, Engineering and Mathematics (STEM) grant. Show less

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  Usaa

  Jun 2017 - Feb 2023

  Non-Injury Auto Claims Operations leader.

  • Third Party Relationship Management Senior

    Oct 2019 - Feb 2023

  • Manager Claims Operations

    Jun 2017 - Sept 2019
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  Usaa federal savings bank

  Jan 2023 - now

  Lead third party relationship manager