Lela Olson

Experience

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  Per-Sé Technologies

  Jan 2000 - Jan 2001

  Implementation Analyst / Project Manager

  • Implementation Analyst / Project Manager. • Worked for EDI Electronic Data Interchange for Insurance claims clearing house.• Analyzed new client’s volume of claims sent in daily, weekly, and monthly. • Developed and maintained system for tracking claim volume and errors. • Coordinated error resolutions and lessons learned.

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  Acxiom

  Jan 2001 - Jan 2007

  Project Manager Account Executive

  • Coordinated and prioritized 25 plus projects with as much as 30 plus tasks being done simultaneously.• Set up project timelines, allocated resources to create and distribute client mailings.• Met with clients to set up Print Projects or modifications.• Print projects of mailing of invoices, statements, forms, reminders, renewals and Post Cards.• Set up cost estimates and develop pricing.

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  Omeda

  Jan 2007 - Jan 2013

  Account Representative – Customer Relations Management

  • Circulation Management.• Verified Audience Data to Media buyers and advertisers.• Worked closely with publishing team to increase circulation rates.• Managed Business to Business publication and List Management.• Directed audience development managers in keeping compliant with media audits (BPA Business Publication Audit of Circulation).• Produced mail file for each catalog after running Merge/Purge with outside list and Client Database and analyzing results with clients. Show less

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  Intuit Inc. (Robert Half)

  Jan 2012 - Nov 2013

  Payroll Specialist Customer Service

  • Customer service support. • QuickBooks Assisted Payroll product.• Trained customers on QuickBooks, payment processes, provide tax and W2s guidance.

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  Clever Container

  Dec 2013 - Sept 2017

  Customer Service Manager

  • Direct and Manage operations of the customer service team of 5. • Handle complex and escalated customer service issues.• Liasion with company management to support and implement growth strategies.• Interview, hire and train reps.• Evaluate staff performance. • Develop and implement customer service. policies and procedures. • Identify and implement strategies to improve of quality of service, productivity and profitability. • Coordinate and manage customer service projects and initiatives. Show less

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  Digital Design Corporation

  Oct 2017 - Aug 2021

  Office Manager

  • Manage relationships with vendors and service providers. • Schedule appointments for building maintenance.• Provide general support to visitors.• ERP system Account Payable and Account Receivable. • Partner with HR.• Arrange flights, hotels, and transportation for coworkers. • Plan and executed of company events.• Monitor and maintain office supplies inventory / Review and approve office supplies. • Manage shipping and receiving. • Organize scheduling and appointments. Show less

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  McHenry County Historical Society & Museum

  Sept 2021 - now

  Office Manager

  • Assisted transition from a Board led museum to a Director led museum.• Worked with a team to create large events. • Gathered volunteers, vendors, setting up and take down. • Manage and organize records and documents.• Send out oversized, merged mailings and Bulk mailings.• Creating signage, graphics for the Museum Events and Programs.• Purchasing offices supplies. Researching to get best price and Monitor and Maintain supplies.• Negotiated new contract for copier service.• Provide Customer service to Patrons Visitors and Stakeholders / Greeting Visitors. • Organize and Manage personnel schedules. Show less