Thousid Sayyed

Experience

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  HP

  Aug 2013 - Mar 2015

  Network Support Engineer

  ascertain user needs and system requirements in order to design, monitor and maintain computer networks. Engineers may begin by gathering data on systems, routers and other hardware,monitor and maintain computer systems. troubleshooting wide area networks, servers and routers, local area networks and switches. Additionally, these professionals may install or upgrade software and hardware. responding to technical inquiries, logging service and repair, creating manuals and guides and training clients, staff and associates. Show less

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  ZTE Corporation

  Mar 2015 - Mar 2023

  Packet Core Engineer

  Equipment hardware installation, software installation, integration & commissioning, including GGSN/S-PGW, MME/SGSN, CG, LIG, Virtualization.Equipment testing support, including test environment setup, test equipment management and maintenance.Implementing or supervising project engineering process, including hardware and software supervision, acceptance test.Implement of site survey and achieving survey report.Supporting as Interface with engineering partner to locate technical problems that may arise during the engineering process.Responsible for Level1/level2 technical support service to customer or partner independently or jointly with a technical support team.Onsite support in case of major or critical problems that can't be solved by customer or local subcontractor according to SLA.Responsible for handling technical cases on ticket system and keep tracking these problems during the whole resolving process.Follow up issues that may arise during testing/workshop/bidding activities.Customer communication and workshops. Show less

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  Vodafone

  Jul 2020 - now

  Planning Engineer