Mohamed Albakour

Experience

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  General Trading & Contracting Services

  Sept 2010 - Feb 2013

  General Supervisor Operations

  • Directly reporting to the Chairman and CEO.• In charge for 210 labors.• Operation and maintenance Cleaning Operations.• Store Management – Managed• Ensure all equipment are in working condition.• Ensured the grooming standard are maintained.• Scheduling and Planning• Policy and Procedures are met to optimum standards• Responsible for time management to all procedure. • Keep the close watch of staff and train them towards efficient way of working, encourage them towards the development of institution & facilitation.• Organize the floor meetings clockwise and discussing routine issues and updating to the management accordingly.• Responsible for VIP & Celebrities visits and prioritize the schedules according to the Chairman’s instructions. Show less

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  UCC Hospitality Services

  Feb 2013 - Aug 2014

  Cleaning Supervisor

  Liaise with the Manager on a daily basis regarding current tasks, and assist in the planning of future tasks.• Ensure all assigned duties are carried out, and that resources are efficiently utilized.• Ensure that the school’s policies and procedures are adhered to by staff.• Act as a communication conduit between management and staff.• Maintain and control use of stock, equipment & consumables.• Timorously request purchase of consumables, equipment and materials.• Assist the Manager to maintain the asset register.• Monitor and report absenteeism to the Manager.• Actively promote Health and Safety, and report any breach directly to the Manager.• Ensure that all staff wear all appropriate PPE.Where required, gather and provide information on a daily, monthly and annual basis, including schedules,consumable issues and usage etc.• Prepare overtime rosters for approval by the Manager.• Work with members of other teams as required.• Check all equipment that require replacement items as needed.• Report faulty equipment to the Manager within 12 hours of breakdown.• Ensure housekeeping standards are met and maintained in all facilities, and report shortcomings/faults to theManager.• Monitor standards and compliance of work performed by outsourced contractors.• Monitor and assist in planning for holiday work requirements (bi/annual cleaning work).• Other duties as assigned. Show less

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  Elegancia group

  Aug 2014 - Nov 2023

  • Scheduling, Planning, Directing, Co-ordinating & Evaluate – (Facility Staff)• Training - Planning, Scheduling, Execution & Evaluate (Topic Covered: TFM & Safety)• Employee Engagement, Employee Hiring, Evaluation & Orientation• Facilities Management Services (Including all Soft Services – Cleaning, Landscaping, Façade & Landscaping) (Hard Services – Tracking PPM schedule, Reactive Services & Emergency Break down)• Using CAFAM system, Yardi system. (Computer Aid FM system)• Financial Controls – Profit & Loss, Budgeting, Billing & Cost Optimisation• Evaluating & overseeing Leasing space, in line with Marketing strategies.• Administration – Plan, organize & directing (Billing, Documentation & Timekeeping)• Store Management (Ordering Materials, Purchasing, Equipment)• Quality Control Management System (Cleaning Inspection)• Environment, Health, Safety and Security • Reporting / Data Management & Recommendation (Daily, Weekly & Monthly Reports)• Waste Management Services (Recycling, Reduce & Reuse)• Logistic Support services for FM operations• Strategy Performance system – KPI - SLA• Specialized Cleaning Services (Carpet Polishing, Marble Polishing, Floor Waxing, Renovation & Cost-Plus work)• Supervising all work related to Facility Operations and Maintenance Work. Show less • Supervising a compound having 154 villas entire activities and reports to Real Estate Manager.• Attending all kinds of customer queries related to building maintenance, landscaping, recreation and soft skills.• Redirecting the issues to respective departments and try to resolve it in timely manner.• Contract renewals, Moving in / moving out procedures, keys handling and property analyzing before occupying and after vacating.• Property refurbishment and furniture refreshment responsibilities. • Pest control management response. • Scheduling recreational activities and swimming pool utilization monitoring. • Monthly reports producing to management including soft service attendance.• Point of contact for overall concerns and emergencies. Show less • Co-coordinating with Cleaning Activities on daily basis.• Supervising work on site (daily, weekly, monthly & quarterly)• Worked as a Trainer (Soft Skills Services-HK) for pre ops for Mall operations.• Worked as a Trainer for International Color Coding system.• Planning Schedule of work for OPR (Oriental Pearl Restaurant)• Dealing with Client on daily basis.• Focused on Customer Service & Care.• Site inspection for cleaning activities.• Working alongside with Health & Safety Regulation.• Presently working for Mall operations.• Managing the food Court area.• Good Communication & people Skill.• Chemical Training with MSDS.• Machine training & maintenance.• Planning & organizing prior schedules.• Co-coordinating with other department, for smooth operational services.• On job training on weekly basis.• On site recommendation of maintenance services to concerned department. Show less

  • Soft services manager

    Jan 2021 - Nov 2023

  • Assistant Soft Services Manager

    Jan 2016 - Jan 2021

  • Sr. Soft Service Executive

    Aug 2015 - Jan 2016

  • Soft Service Executive

    Aug 2014 - Aug 2015
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  How United Services WLL

  Sept 2023 - now

  Operations Manager Soft services