Ashley Mullis Cantrell

Experience

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  Vantell Communications

  Apr 2007 - Jun 2010

  Assistant Manager of Sales

  Having a true understanding of local community market, its customers, and our competitors in order to target needs and drive sales. • Onboarding and hands on client facing training of new hire employees (Sales technique & Customer appreciation)• Drives results through others, manages team performance and holds team accountable against business metrics.• Product specific knowledge for all devices available, online and in store• Drive and set sales goals for employees • Payroll Administration: Vacation time, Taxes, Garnishments• Plan knowledge, costs and fees for individuals as well as for large business accounts • Meet with key accounts on a regular basis, to ‘check in’ on their satisfaction with our service, their plans, as well as the devices Show less

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  LabCorp

  Feb 2008 - Aug 2021

  • Conducts detailed data analysis and generates weekly reports of electronic specimen orders to identify and troubleshoot EDI billing issues and defects. • Extract and validate information from multiple system sources/tools. • Research and maintain website updates.• Initiate contact with and pursue resolution from internal and external resources.• Consults with or refer issues to Sr. Billing Analysts or Billing EDI Administrators for corrective action or other resolution.• Maintain master data related to the construction or use of EDI data.• Daily conduct testing with internal and external resources to ensure the quality and appropriate outcomes of EDI data.• Strong communication, both oral and written is essential to manage staff and communicate with others located throughout a wide geographic area where the primary mode of communication is conference calls and email.• Strong knowledge of all aspects of billing and accounts receivable processes.• Strong analytical and problem solving skills. Ability to evaluate, recommend and develop processes. • Excellent interpersonal and communication skills needed, including the ability to communicate complex procedures clearly and concisely, both orally and in writing.• Strong PC and systems skills (billing and laboratory systems) and working experience with major software applications for PCs. Show less Accounts Receivable Supervisory- Cash Applications: Manual Remittance OperationsManual Remittances are all actual paper Explanations received from the numerous Payers. All of these manual transactions are handled within our walls. The majority of inventory that we receive are payments and denials that must be quickly analyzed and posted in a timely manner. Our movement of inventory greatly affects the Daily Sales Outstanding. • Inspires trust and respect of fellow employees. Provides coaching and guidance to staff and leads by example. Is an advocate of continuous improvement and LEAN principles.• Supervises staff members to ensure all quality and production goals are met daily.• Identifies, objectively assesses and mitigates and resolves employee performance and behavioral issues promptly.• Objectively assess issues between employees and engages Human Resources as need to resolve.• Trains and orients new staff members within the RCM Department.• Develops effective production plans that maximize team performance.• Manages the performance (attendance, reviews, etc.) and mentors (leads by example, GEMBAs,) all team members to facilitate a positive and engaging work environment.• Develops and/ or contributes to the development of production standards and standard operating procedures (SOPs) for assigned process responsibilities as needed.• Trouble shoots and researches process/ payer issues for leadership as needed.• Maintains timely updates for inventory logs and ensures turnaround times established for the department are met.• Gathers, prepares and inputs data for financial/ departmental reports.• Assesses employee performance via data analysis and direct engagement and promptly determines and implements next actions to achieve optimal performance. Show less Administrative Team Lead- Front End Order Entry/Atlantic DivisionAnswering questions for new HBS’ (HealthCare Billing Specialist) on the floor is one of the most rewarding parts of my daily responsibilities. Whether one on one or in a group setting, continuous training is vital in this position. • Maintains a complete process working knowledge of all primary team project assignments that aligns with current standard operating procedures (SOPs), written project instructions and/ or analyst guidance for the purposes of training staff to process work, validating production standards and support staff/ analyst with questions and answers • Learns newly assigned and temporary project assignment SOPs and/ or instructions before assignment to team members for the purposes of training staff to process, validate initial standard expectations and support staff/ analyst with Q&A• Validates production standards for all primary team project assignments on a monthly basis and communicates anomalies/ variances to supervisor• Processes team project assignments at or above standard as needed to ensure turnaround times and ECDs are met (production assignments could represent approximately 50% of total work assignments)• Supports supervisor in the training of employees on all primary team project assignments as well as on newly assigned or temporary project assignments• Assists with SOP development and changes for all primary team project assignments as well as on newly assigned projects• Assists supervisor with performance analysis assessments of team members as directed• Supports supervisor and Audit Team as necessary with individual and or process audits• Inspects work assignments to ensure accuracy and completeness of data and instructions and communicates issues to supervisor, analyst and other appropriate leadership Show less LabCorp; Burlington, NC February 2008- December 2010Patient Billing& Customer Service RepresentativeResponsible for giving the best customer service possible to all of our customers including clients, patients, insurance companies, as well as our field representatives.•Inspired a new “not ready” procedure that replaced paper with electronic data through Excel to eliminate wasted time and ciphering hand writing.•Exceeded collection goals every quarter of my patient billing career.•Trained other team members on Emdeon (medical billing search), executing the procedures and the ‘know how’ on this software.•Received numerous customer compliments for listening and empathizing with a customer’s needs in an elevated situation.•Provided excellent correspondence resolution to patients and providers abroad. 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  • Government Reimbursement Analyst

    Jul 2018 - Aug 2021

  • Client Electronic Data Interface Analyst

    Jun 2016 - Jul 2018

  • Supervisor

    Jul 2012 - May 2016

  • Administrative Team Lead

    Jan 2011 - Jul 2012

  • Billing and Customer Service Representative

    Feb 2008 - Dec 2010
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  Monat

  Jul 2019 - now

  Associate Market Builder

  Helping people achieve the best hair, skin, and wellness of their life! Women, men, children, even dogs can benefit from our naturally based, anti-aging hair and skincare that is truly revolutionizing the industries! Mentoring and coaching my teams and their down lines to achieve their goals and dreams while pushing my personal limits to drive sales and encourage growth throughout. My clients results are my greatest achievement and my greatest priority.

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  Covance

  Nov 2021 - now

  Resource Study Coordinator