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Jerome Nivet

Jerome Nivet

Customer Service Associate

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location of Jerome NivetCork, County Cork, Ireland

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  • Timeline

  • About me

    Program Manager | Enablement Specialist | Training Design and Delivery | Sales Operations

  • Education

    • Centre Universitaire de Châteauroux

      1997 - 1999
      DEUG Langues Etrangères Appliquées (LEA)

      Two-year degree in Applied Foreign Languages (DEUG de Langues Etrangères Appliquées)

    • Lycée Pierre et Marie Curie de Châtearoux

      1994 - 1997
      Baccalauréat Littéraire

      Bac Littéraire

    • Night College Cork College of Commerce

      2017 - 2018
      QQI Level 6 Special Award Training & Development Distinction

    • Ruhr-Universität Bochum

      1999 - 2002
      Third Year Degree Angewandten Fremdsprachen

      Third-year degree in Applied Foreign Languages (Licence de Langues Etrangères Appliquées)

  • Experience

    • Starwood Hotels & Resorts Worldwide, Inc.

      Nov 2002 - Apr 2004
      Customer Service Associate

    • Abtran

      Apr 2004 - Jul 2010
      Customer Service Associate

    • Red Hat

      Jul 2010 - now

      • Learning Experience Manager

        Feb 2023 - now

      • Business Systems Enablement Program Manager - EMEA

        Apr 2018 - now

      • Customer Service EMEA Team Lead

        Jul 2014 - Apr 2018

      • Customer Service Representative

        Apr 2013 - Jun 2014

      • Sales Administration Agent

        May 2012 - Apr 2013

      • Customer Service Representative

        Jul 2010 - May 2012

  • Licenses & Certifications

    • Asking for Feedback as an Employee

      LinkedIn Learning ⋅ Course Certificate
      Oct 2020

    • Google Assistant: Building Actions

      LinkedIn Learning ⋅ Course Certificate
      Dec 2019

    • Learning Markdown

      LinkedIn Learning ⋅ Course Certificate
      Dec 2019

    • UX for Voice: Planning and Implementation

      LinkedIn Learning ⋅ Course Certificate
      Sept 2019

    • Learning from Failure

      LinkedIn Learning ⋅ Course Certificate
      Aug 2019

    • Google Cloud Foundations

      LinkedIn
      Nov 2022
      View certificate certificate

    • Lean Six Sigma Green Belt

      GoLeanSixSigma.com
      Nov 2022
      View certificate certificate

    • Azure Administration Essential Training

      LinkedIn
      Dec 2022
      View certificate certificate

    • Program Management Foundations

      LinkedIn
      Nov 2022
      View certificate certificate

    • Lean Six Sigma Yellow Belt (ICYB)

      GoLeanSixSigma.com
      Mar 2019