Ravendra Mishra

Experience

• 

  Microsoft

  Jun 2012 - Sept 2013

  i have completed Networking Training under guidance of Microsoft Company. Technical Certification-MTA & MCP of Networking.

  • Networking Training

    Jun 2012 - Sept 2013

  • Networking Fundamental

    Jun 2012 - Sept 2012
• 

  EXL

  Mar 2014 - May 2019

  -Check the Employee data cause of analysis. -To the Internal Audit and External audit. -Provide Feedback areas of improvement. -Provide execution details report, create defects and Analysis. -Take the session and huddle meetings and participate in Calibration. -Reviewing the Performance of the Agents. -Work with the QA Lead on metrics and continuous improvement initiative and understand new business processes, workflows and applications. -Monitor Compliance to define policy and procedure by functional. -Mapping and tracing data from system to system in order to solve given business or system problem. -Improvement of Business process and analysis of data quality and Check employee performance and provide better resolution of Business Process. Show less -Check the Employee data cause of analysis. -To the Internal Audit and External audit. -Provide Feedback areas of improvement. -Provide execution details report, create defects and Analysis. -Take the session and huddle meetings and participate in Calibration. -Reviewing the Performance of the Agents. -Work with the QA Lead on metrics and continuous improvement initiative and understand new business processes, workflows and applications. -Monitor Compliance to define policy and procedure by functional. -Mapping and tracing data from system to system in order to solve given business or system problem. -Improvement of Business process and analysis of data quality and Check employee performance and provide better resolution of Business Process. Show less

  • Quality Analyst

    Mar 2014 - May 2019

  • Quality Complince Analyst

    Mar 2014 - May 2018