Becca Hill

Experience

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  Hobby Lobby

  Aug 2012 - Jul 2014

  Customer Service Manager

  Coached employees in customer service policies and counseled new employees to integrateexcellent customer service in their routines.Facilitated software and register training for new employees.

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  J.Crew

  Aug 2016 - Apr 2018

  Customer Advocate

  Analyzed and executed the best course of action in order to resolve escalated customer service situations. Managed requests from the corporate executive team including customer follow-up, donation requests and monitored online advertising.Monitored and assisted customer issues via the official company social media including Facebook, Twitter, and Instagram.Collaborated with multiple teams within the organization in order to ensure a positive customer experience.

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  The Navigators

  Jun 2017 - Feb 2018

  Field Operations Coordinator

  Travel monthly across the country to Navigators Cultural Development events and manage event set up between venue and audio teams.Ensure the event production runs smoothly in every aspect. Oversee speakers and event timeline in order to maintain efficiency.

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  Liberty University

  May 2018 - Jun 2019

  Project Coordinator

  Oversaw multiple projects across all phases of development through the university marketing department.Coordinated marketing projects impacting over 100,000 online students through strategic communication platforms.Served as liaison between marketing and other university departments to facilitate promotional projects and initiatives.Ran bid and approval processes through all external vendors and internal university divisions.

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  Brightly

  Jul 2019 - Feb 2020

  Client Support Specialist
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  Brightly

  Feb 2021 - May 2022

  Client Support Analyst

  Provide technical support to clients across multiple product suites and verticals via phone, email, and live chat. Manage multiple client contact cases simultaneously ensuring timely communication and resolution. Relied upon as a subject matter expert for several applications by both clients and other internal teams. Create product knowledge articles containing technical information and best practices for clients to empower users as they navigate and utilize their applications. Responsible for training and mentoring newly hired associates. Show less