Amar Varma

Experience

• 

  RELIANCE MONEY LIMITED

  May 2007 - Sept 2008

  CUSOTMER SERVICE EXECUTIVE

  Customer Service Operations• Quality Check of documents submitted by business team• Managing day to day Branch Operations • Recording and Inward of Business and MIS Management for the branch• Managing Walk in Customers and Handling Queries• Cross Selling (Mutual Funds/Demat Account Opening/Life and General Insurance/Portfolio Management/Gold Coins) and Leads Conversions• De-Materialization of physical share certificates

• 

  ICICI Lombard General Insurance Company Limited

  Oct 2008 - now

  • Provider Management - (Hospitals, Diagnostic Centers, Clinics) for Andhra Pradesh, Telangana & Chattisgarh States. Empanelment of providers, Relationship Management and payor management. • Underwriting (Group Health Insurance)- Underwriting Over the Counter Group Health Insurance Policies sourced from Andhra Pradesh, Telangana & Chattisgarh states.• Training and Induction & Presentations - Training Agents and partners and new joinee's of the business team of the 3 states on products and policies and giving client presentations along with the business on various products and services. Show less Central Team - Government Business• Technology Front – Managing Technical Vendors for developments related to enrolment of beneficiaries through smart cards within the specs issued by Ministry of Labour & employment for Rashtriya Swasthya Bima Yojana (RSBY), a govt. run scheme for poor Indian people. • Claims & TPA Management – Auditing and Managing Claims processing of RSBY policy processed by TPA’s like MDIndia, Vipul and Health India TPA on behalf of ICICI Lombard GIC Ltd.• Driving Regional Teams – Driving the regional teams centrally through for various activities and supporting them with providing adequate information time to time and managing all documentation and quality check’s centrally.• MIS and Reporting – Preparation and circulation of various reports on claims utilization, pendency’s, float management and other important MIS to the top management.• Project Management – OPD Cashless Scheme(RSBY) - Played an important role in scoping requirements for development of technology solutions for enrolment, smart card creation, implementing the project at ground, marketing/Building awareness camps for utilization of the scheme in 2 different districts of Odisha & Gujarat on behalf of ICICI Lombard GIC Ltd. Show less • Support – Policy Admin System, Claims Management System & Other Supporting Claims Management application• Change Request Management – Understanding business requirements received time to time from the User team and providing solutions through system developments.• Managed & Developed business and system requirements specifications for the in-house Health Claims Management system• Collaborating with Operations & IT teams to address and resolve production related issues.• Stakeholders/Users Management for timely signoffs for effective deployments of CR’s without impacting the regular work of the users.• Preparation of User Manuals and training materials for training and education purpose of the users.• Been a solution giver by providing solutions to the end customers (Stakeholders/User) by transforming their requests into Change requests and getting them deployed in coordination with Technology team. Show less Customer Service Manager – Health Claims Processing• Processing Health Claims – Adjudicating claims based on policy terms and conditions• Client Management – Managing Claims all Platinum and sensitive clients and ensure service delivery through quick processing within the committed TAT• Stock Management – Ensuring Claims received first are processed first with TAT• People Management – Ensuring the claims load is managed within the 3 layers of process and ensure the claims are processed within TAT• Escalation Management – Managing escalations received from Top management, Business Team and CRM and ensuring closure with TAT• Relationship Management – Managing relationship with stakeholders like Sales, Product, Underwriting, Policy Admin & Technology teams to ensure hassle free claims processing.• Training and Induction – Training and induction of newly joined employees and buddying them throughout their initial days to make them comfortable with the entire process and helping them understand the importance of their roles and responsibilities Show less

  • Associate Vice President

    Aug 2020 - now

  • Chief Manager - Provider Management

    May 2017 - Jul 2020

  • Manager - Provider Management Team

    Sept 2015 - Apr 2017

  • Manager - Central Provider Management Team

    Sept 2013 - Aug 2015

  • Central Team - Government Business

    Feb 2011 - Aug 2013

  • Business Analyst - Knowledge Management

    Sept 2009 - Jan 2011

  • Customer Service Manager - Health Claims

    Oct 2008 - Aug 2009