Lucian Andrei

Experience

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  2NET Computers

  Apr 2006 - Aug 2007

  Technical Specialist

  - Providing hardware and software support for all IT equipment sold by the company- Performing contract based hardware maintenance for different customers- Responsible for all warranty based interventions for Toshiba and HP notebooks (2NET Computers is a certified service partner for the two vendors)

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  Class IT Outsourcing

  Aug 2007 - May 2013

  - Implementing IT&C solutions according to the clients needs ( Windows Server, ESXi, HyperV );- Installation and configuration of network equipment;- Creating different procedures/documentations/how to's to be used by other colleagues or by the customer's help-desk teams - Properly documenting and updating when needed customers environments(hardware + software solutions) in order to have a centralized knowledge database - Performing various troubleshooting for Windows servers and workstations;- Execute and/or supervise application installation and upgrades for servers and workstations;- Provide technical support for clients employees and help-desk teams;- Performing regular maintenance on Windows servers/workstations and on various hardware equipments- Initial training of new System Administrators Show less

  • Senior System Administrator

    Aug 2011 - May 2013

  • System Administrator

    Aug 2007 - Aug 2011
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  Cegeka

  Aug 2013 - May 2017

  System Engineer

  - Providing third line support for all Cegeka customers- Managing L3 ticket/request queues in order to quickly solve or transfer tickets to other teams according to customers SLA agreements- Establishing ticket priority based on the impact on customers environment- Working in accordance with Cegekas quality standards, procedures, processes and internal regulations;- Making sure that all tickets/request/changes are properly documented and that all troubleshooting steps taken are registered- Creating monthly performance reports and trend analysis reports for each Cegeka customer for various systems and identify+report existing or reocurring issues- Creating improvement changes/projects in order to enhance performance,solve bugs/problems or upgrade existing client environments mostly based on monthly reports or best practices- Performing quarterly backup checks in oder to make sure that all customer servers have valid backups- Create projects/participate in projects for various clients- Providing technical/procedural trainings for new colleagues or for other teams- Creating new procedures/documentations/manuals/how to's or update existing ones when needed- Working in a dinamic team having flexible working hours and also providing on-call availability rotation based- Keeping software/hardware environments up to date by applying OS patches/firmware updates/software updates on a regual basis- Working in close collaboration with colleagues to ensure that service delivery to the customer is of the highest standard Show less

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  MEGA IMAGE - Ahold Delhaize Group

  May 2017 - Jan 2020

  IT Infrastructure Engineer Europe & Asia - Windows Platform Services

  The Regional System Engineer is part of the Regional (Belgium, Central & Southeastern Europe and Asia) IT Supply Organisation which offers IT services in multiple countries (Belgium, Luxembourg, Romania, Greece, Serbia, Czech Republic and Indonesia).- Provide level 3 support to the different OpCos under the banner of Ahold Delhaize Group on problems related to the assigned technology, according to the ITIL best practices, when level 1 or 2 is not able to solve the problem, in order to ensure the continuity of the systems.- Manage the European Symantec environments (Symantec Endpoint Protection,Symantec Endpoint Encryption,Symantec Management Platform(Altiris)) - about 13000 clients- Manage the operations and complete lifecycle of the technology, systems and/or infrastructure for the region (install, configure, test and maintain), in order to ensure the 24/7 business continuity and efficient operation according to the technology strategy and the annual RoadMap.- Provide technical leadership and consulting in the own expertise domain, ranging from strategic decision making, down to overseeing complex related projects, in order to inform relevant stakeholders and facilitate decision making.- Initiate manage/participate in medium/large sized projects related to the assigned technology, in line with the project plan and deliverables, in order to ensure the realization of projects on time, within budget and according to agreed objectives.- Keep track of relevant developments in own field, exchange knowledge with colleagues and contribute to knowledge transfer within the organization, in order to be informed on trends and developments and be able to put these into practice.- Ensure systems, tools and processes are compliant with the IT policies and baselines and take actions to ensure compliance, in order to comply with SOX and PCI regulations. Show less

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  London Stock Exchange Group (LSEG)

  Jan 2020 - now

  Infrastructure Security Solutions, Windows Engineer