Moipone Lekala

Experience

• 

  City of Johannesburg

  Apr 2004 - Aug 2007

  Checking accuracy of amount charged before billing.Adjustments on overcharge and undercharge.Install new and change meters on the system.Termination of accounts and linking of new accountsRequesting of check readings of meters and meter inspection.Changing of tariff codes for water and electricity meters.Working on a Geographic Information System in a bid to locate areas.Resolving customer queries on Pega Financial System.Other Duties: Acting Supervisor•Compile departmental monthly stats•Control and submit attendance register, leave and sick leave documentation for admin•General Supervision of staff Show less Quality checking: Investigating accounts that have high and low billing figures.Liaising with clients on queries that they have on their accounts. Collecting and capturing readings that are sent through to the department.Liaising with utilities in a bid to resolve customer queries.Preparing billing information for filing with the warehouse.Capturing data that is sent to the department.Work on the after billing reports before statements are issued to consumers.Other Duties: Acting Supervisor•Compile departmental monthly stats•Control and submit attendance register, leave and sick leave documentation for admin•General Supervision of staff Show less

  • Accounting assistant

    Jul 2006 - Aug 2007

  • Quality Control Analyst

    Apr 2004 - Jun 2006
• 

  City of Joburg

  Jul 2007 - now

  1.Provide and ensure service delivery by means of inspections, monitoring and tracking of problems within the Region.2.Track, evaluate and monitor physical inspections and provide feedback in terms of the information received from the relevant call logging / tracking system, the Public Participation database and Visible Service Delivery task team meetings.3.Ensure regular attendance, active participation and involvement in the ongoing improvement of systems such as the IDP, SDF, SDBIP and RSDF processes so as to be able to provide relevant feedback and advice on ward specific issues at ward committee meetings.4.Liaise and maintain an effective working relationship with the community, ward councillors, all relevant Council departments, business stakeholders, Provincial and National Government Departments so that there is a stable network of support and a clear understanding of the needs of the Region Show less To provide an efficient and effective SLA Monitoring, Reporting and Compliance in the Region, by providing insight into the services required by the community and defining the desired service level (Service Level Agreement), by introducing approaches for sustainable urban and built environment management, manage and co-ordinate all administrative and operational activities thus ensuring that the department meets the goals and objectives of the Integrated Service Delivery in the Region.To render an efficient and effective SLA Monitoring, Reporting and Compliance function, effects sound organization of the management processes to ensure optimized services, ensuring that the highest standard of customer service is achieved .*To ensure that an acceptable level of municipal services are delivered in the Region*Undertaking of quality assurance and review on a quarterly basis of the services rendered in terms of SLA’s by the relevant service delivery agents (MOE’s and Core Departments)*To ensure the required standard of service is achieved and maintained in the Region*Personnel and Performance Management.*Financial Control and Risk Management Show less •Ensure that tender /bid specifications are adequate and sufficient prior to invitation of tenders/bidders.•Ensure tenders/proposals are finalized timeously and forwarded to the media for timeous advertising.•Verify and organize the content of the tender document prior to invitation.•Plan the timely preparation of tender proposal documentation, ensuring that tenders are called for, to council’s best advantage.•Ensure full compliance of all purchases on bids/proposals •Manage supplier’s contracts queries.•Check schedules• Compile departmental reports • General Administrative work. Show less

  • Inspector

    Aug 2008 - now

  • Acting Regional Manager

    Jun 2012 - Sept 2015

  • Buyer

    Jul 2007 - Aug 2008
• 

  Black Butterfly NPO

  May 2011 - Dec 2012

  Director
• 

  City Of Joburg Metropolitan Council

  Jul 2015 - Jul 2018

  Acting Deputy Director - Integrated Service Delivery

  To provide an efficient and effective Urban Management Regulatory and Compliance in the Region by introducing contemporary urban management regulatory and compliance approaches for sustainable urban and built environment management, and to direct, manage and co-ordinate all administrative and operational activities thus ensuring that the department meets the goals and objectives of the Intergrated Service Delivery Function of the City.*To render an efficient and effective Urban Management Regulatory and Compliance.*To ensure that acceptable level of municipal services are delivered in the Region.*Personnel and Performance Management.*Financial control and Risk Management *Accountable for all outcomes associated with the Intergrated Service Delivery in the Region and is authorized to take decisions on operational issues within the ambit of departmental policy and procedures and such delegations and sub-delegations which may be approved from time to time. Show less

• 

  Ponzar PR and Publication Solutions

  Dec 2018 - now

  Managing Director