Nikhil Raghav

Experience

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  IBM

  Nov 2017 - Jan 2018

  Desktop Support Specialist

  Desktop Support TechnicianProvide technical support and assistance to desktop users in person, by phone or by emailSet up, configure and upgrade desktop hardware and softwareDiagnose and fix desktop problems such as network connectivity, virus removal, data recovery, etc.Maintain inventory and documentation of desktop assets and software licensesSoftware Installation, Configuration and Troubleshooting Specialist

• 

  RK Computer Sales & Services

  Jan 2018 - now

  Senior IT Desktop Support Technician

  Install, configure and troubleshoot various software applications for personal and professional use Perform software updates, backups and security checks Test and evaluate software performance and compatibility

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  Geekybug

  May 2022 - Nov 2022

  Social Media Manager

  Created and ran social media campaign that increased the team social media presence by 30%.Boosted social media following by 20%Grew followers of Geekybug to almost 40,000 from scratch. Ranked Lapo Care to #1 on google search.Monitoring over ROI.Created various Social Media Posts & Advertisements

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  Onlinestriker

  Jul 2022 - Oct 2022

  Search Engine Optimization Executive

  Created backlinks for: Skill Shiksha, SportsYaari, Sell Merger, Bloggistan, Om International Packers & Movers.Ran several marketing campaigns for Various websites.

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  Freelance (Self employed)

  Oct 2022 - Mar 2024

  Install, maintain and repair CCTV cameras and systems for various clientsTroubleshoot and resolve technical issues with CCTV equipment and softwareMonitor and record CCTV footage and report any suspicious or illegal activitiesProvide customer service and training to clients on how to use CCTV systems Software Installation, Configuration and Troubleshooting SpecialistInstall, configure and troubleshoot various software applications for personal and professional use Perform software updates, backups and security checks Test and evaluate software performance and compatibility Provide software recommendations and solutions to clients based on their needs and preferences lappyguardian | lapocareSocial Media Manager Created and ran social media campaign that increased the team social media presence by 20%.Boosted social media following by 25%Created various Social Media Posts & Advertisements

  • CCTV Camera Technician

    Jan 2018 - Mar 2024

  • IT Specialist

    Jan 2015 - Mar 2024

  • Digital Marketing Executive

    Oct 2022 - Jan 2023