ANwar Bahadar

Experience

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  Dell Computers

  Jan 2010 - Jan 2012

  Desktop Support Engineer

  Provide Technical support for Networks, Systems and Application to the employeesProvide assistance with login issue, including password creation/reset and remote login.Performed hands-on Administration and trouble shooting of Local Area Network and WLANs.Problem Reporting and subsequently managing and coordinating of issues reported by users in timely and efficient manners.Performed hardware and software installation, upgrades and repairs on all internally and externally hosted systems.Installed, configured and resolved problems with wires and wireless Ethernet hardware, routers, firewalls, and WAN equipment. Show less

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  21st Century Technologies

  Jul 2012 - Aug 2013

  IT Support Officer

  Provide first-level support for hardware, software, and network issues Diagnose and resolve technical problems related to all IT infrastructure Manage and document support requests using a ticketing system Support network connectivity issues, including VPN access and Wi-FiTrack and manage IT equipment inventory, ensuring proper allocation and maintenance of assets.

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  Taghleef Industries

  Aug 2013 - Feb 2014

  IT Infrastructure Engineer

  Design, implement, and maintain the bank's IT infrastructure, including servers, networks, storage, & cloud.Monitor and maintain network infrastructure, including routers, switches, firewalls, and VPNs, ensuring secure and reliable connectivity.Implement monitoring tools to assess system performance and identify bottlenecks or areas for improvement. Ensure that infrastructure components comply with industry regulations and security standards, implementing necessary security measures.Develop and maintain backup and disaster recovery plans to safeguard critical data and ensure business continuity. Diagnose and resolve hardware, software, and network issues promptly to minimize downtime.Work with other IT teams to support application deployments, system upgrades, and integration projects.Maintain comprehensive documentation of infrastructure configurations, processes, and procedures for compliance and operational reference.Coordinate with vendors for procurement and support of infrastructure components, ensuring service level agreements are met.Analyze usage trends and forecast future infrastructure needs to ensure scalability and efficiency.Provide technical support for internal users, assisting with infrastructure-related issues and ensuring smooth operations.Stay current with emerging technologies and best practices, recommending upgrades and improvements to enhance the IT infrastructure. Show less

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  DOHA BANK

  Feb 2014 - Jul 2022

  IT Manager

  Provide first-line technical support for banking applications, including All payment systems and security applications, ensuring timely resolution of issues.Monitor and manage banking security systems, ensuring compliance with security protocols and protecting sensitive data from breaches.Liaise with third-party vendors for software, hardware, and service procurement. Manage vendor contracts and performance to ensure optimal service delivery.Assist in the procurement process for IT equipment and services, ensuring compliance with budgetary constraints and organizational policies.Support the management of the data center, including monitoring infrastructure performance, ensuring uptime, and maintaining backups.Act as the primary point of contact for regulatory bodies, ensuring all IT practices comply with relevant regulations and standards.Provide technical support for ATM systems, ensuring their availability and functionality. Troubleshoot issues and coordinate repairs with service providers.Maintain comprehensive documentation of IT procedures, system configurations, and support activities for compliance and training purposes.Track and resolve incidents using a ticketing system, ensuring effective communication with stakeholders regarding progress and resolution.Train bank staff on IT systems, applications, and security practices to enhance their operational efficiency.Provide technical support, perform regular system updates, and troubleshoot issues to ensure continuous operation. Show less

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  MCB Bank Limited

  Jul 2022 - now

  IT Officer

  Oversee the functionality & performance of All Application especially payment applicationsCollaborate with business stakeholders to collect & analyze data, identifying needs for IT systems & applications.Lead new project initiatives from planning through implementation, ensuring timely delivery & alignment with business objectives.Provide daily operational support for payment applications, troubleshooting issues & ensuring system availability. Conduct testing of new features & changes to ensure they meet specifications & quality standards.Maintain comprehensive documentation of application changes, project plans, & support procedures.Identify opportunities for process improvements & efficiencies within payment systems & contribute to ongoing enhancements.Evaluate existing systems & processes to identify areas for improvement & enhancements. Develop & propose technical solutions that align with business needsAssist in project planning & execution, ensuring that timelines, budgets.Create test plans & conduct system testing to ensure solutions meet businessMaintain comprehensive documentation, including system specifications, user guides, & process flows. Facilitate meetings with business units & IT teams to ensure clear understanding & communication of project objectives & requirements.Provide training & support to end-users, helping them adapt to new systems & processes.Analyze data to support decision-making processes & identify trends or areas for optimization.Ensure that IT solutions comply with relevant regulations & policies, identifying & mitigating potential risks. Establish and maintain project management, Allocate resources,& provide regular project status reports. Creating detailed BRDs that outline project scope and objectives. Manage and maintain all computing infrastructure, with a focus on ensuring the security and reliability of systems. Provide technical support, perform regular system updates, to ensure continuous operation. Show less