Sarah Rofail

Experience

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  Deus office for export & import

  Jan 2006 - Jan 2007

  Secretary and E-Marketing

  Job Description:During my working as a Secretary and E-Marketing in Dues office for import and export, I was responsible for:1. Preparing and managing correspondence, reports and documents.2. Maintaining schedules and calendars, handling incoming mail.3. Setting up work procedures.4. Collating market information.5. Searching for companies and communicating with them online.

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  Sheraton Hotels & Resorts

  Mar 2008 - Mar 2009

  Member of Business Center and Guest Service Center

  Job Description:As member of business center and guest service center in Sheraton Montaza hotel, I was responsible for:1. Handling guests’ problems.2. Taking guests’ orders and communicating it to the responsible department.3. Ensure guests satisfaction during their stay.

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  Seedlings Montessori-Nursery

  Sept 2010 - Jan 2011

  English Teacher

  Job Description:As an English teacher, I was responsible for:1. Smooth running of classroom through the structured timetable.2. Implementing Montessori program with themed weeks, achieving annual programs on time. 3. Organizing outings, dealing with all queries from parents.4. Ensuring that the Nursery / Montessori programs are followed on a daily basis.5. Ensuring that the environment is child led and child focused.

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  Lecico Egypt

  Jan 2011 - Sept 2011

  Head of Customer Service Department

  Job Description:As a customer service manager, I was responsible for:1. Running customer service department based on key customer satisfaction measures.2. Analysing and reporting weekly and monthly progress of corrective and preventative actions. 3. Following up with the customer to ensure that their satisfaction.3. Ensuring that the plumbers, installers and tillers are well-trained and capable of meeting all incoming requests.

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  Seedlings Montessori-Nursery

  Oct 2011 - Feb 2012

  English Teacher

  Job Description:As an English teacher, I was responsible for the smooth running of the classroom through:1. The structured timetable, unit leader on developing and maintaining the Nursery.2. Implementing Montessori program with themed weeks.3. Achieving annual programs on time.4. Organizing outings, dealing with all queries from parents.5. Ensuring that the Nursery / Montessori programs are followed on a daily basis (meal time, circle time, arts & craft, singing songs, etc.).6. Ensuring that the environment is child led and child focused. Show less

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  ELM International School

  Mar 2012 - May 2013

  Assistant Manager

  Job Description:Deputise as person in charge in the absence of the Nursery Manager responsible for :1. Providing professional childcare.2. Ensuring that high standards of physical, emotional, social and intellectual care of children is maintained in the nursery, giving support to all personnel within the nursery, implementing daily routine in the nursery.3. Looking upon the nursery as a "whole" and helping wherever my help can be most utilised.4. Managing teachers, daily activities and dealing with parents. Show less

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  Learning Tree Nursery

  Jul 2014 - Jan 2015

  English Teacher

  Job Description:As an English teacher, I was responsible for:1. Smooth running of the classroom through the structured timetable.2. Preparing daily programs and activities.3. Being the unit leader in developing and maintaining the Nursery, achieving annual programs on time, and organizing outings.4. dealing with all queries from parents.

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  Lecico Egypt

  Feb 2015 - now

  As Showrooms Installation Department and Marketing Department manager, my responsibilities are:1- Overseeing the Departments.2- Defining the vision.3- Making important decisions.4- Determining the resources needed.5- Hiring the best talent.6- Resolving conflict in the workplace.7- Building trust among colleagues.8- Skillful delegation of tasks and responsibilities.9- Representing the team’s interests and objectives.10- Monitoring and managing the performance of team members.11- Fostering a culture of innovation and continuous improvement. Show less As head of showrooms installation department, my responsibilities was:1- To ensure that renovations of showrooms and local fairs are within the forecasted budget.2- Ensure that all Lecico Products Tiles & sanitaryware are well displayed, including showroom branding according to the overall corporate marketing strategy; Manage & Control level of display at various showrooms, both distributors & wholesale.3-Enhance both customer satisfaction and brand equity through services rendered via the client's showroom renovation & display, Increase Sales, and ensure that the installer / plumber training process is optimized.As head of marketing department, my responsibilities was:1-Evaluating and developing our marketing strategy and marketing plan.2- Planning, directing, and coordinating marketing efforts.3- Conducted comprehensive market and competitive analysis, identifying key trends that informed the development of a new product feature4- Working with the sales department to develop pricing strategies to maximize profits and market share while balancing customer satisfaction, developing promotions with advertising managers, and supporting sales and lead generation efforts. Show less Job Description:As showrooms installation department head, my responsibilities was:1. To ensure that renovations of showrooms and local fairs are within the forecasted budget.2. Ensure that all Lecico Products Tiles & sanitaryware are well displayed, including showroom branding according to the overall corporate marketing strategy; Manage & Control level of display at various showrooms, both distributors & wholesale.3. Enhance both customer satisfaction and brand equity through services rendered via the client's showroom renovation & display, Increase Sales. Show less

  • Showrooms Installation Department and Marketing Department Manager

    Sept 2021 - now

  • Head of Showrooms Installation Department and Marketing Department

    May 2017 - Sept 2021

  • Head of Showrooms Installation Department

    Feb 2015 - May 2017