Dipak Bdr. BK

Experience

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  Milan Vidya Mandir Secondary School

  May 2010 - Jul 2010

  Teacher

  As a seasonal teacher, my responsibility was reviewing assignments, providing guidance, and offering support to hostel students to complete their assignments successfully. The aim is to ensure that students receive appropriate assistance and guidance to excel in their assignments while staying in the hostel.

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  Grand Hotel, Kathmandu

  Mar 2011 - Apr 2011

  Trainee

  As a team member in the F&B department, I provided excellent customer service, catering to the needs of our valued guests. I contributed to the smooth operation of the department, assisting with food and beverage service, maintaining cleanliness and hygiene, and ensuring customer satisfaction.

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  Innoxa Trading Pvt. Ltd.

  Dec 2011 - Mar 2012

  Sales Executive

  As part of my work responsibilities, I visit clients regularly and conduct daily telemarketing efforts to promote and sell our product. This involves building relationships with clients through face-to-face interactions and engaging in proactive sales calls to generate leads and close deals.

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  Rolling Plans Pvt. Ltd.

  Jun 2012 - Nov 2013

  Customer Service Executive

  As a Customer Service Executive, I effectively addressed customer complaints and inquiries with professionalism and efficiency. I ensured that customer concerns were handled in a timely manner and resolved to their satisfaction. Additionally, I provided accurate and up-to-date information about services and products to customers, ensuring that they were well-informed and knowledgeable about their options. Through effective communication and service delivery, I maintained a high level of customer satisfaction and contributed to positive customer relationships. Show less

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  IPay

  Jul 2013 - Aug 2013

  Customer Service Representative for Remittance Company

  As a Customer Service Representative for iPay, a remittance company based in Kathmandu, Nepal, I interacted with customers from the Philippines to provide information in response to their inquiries. This included receiving customer requests via telephone or mail, analyzing the requests, and providing the requested information or routing the requests to the appropriate person. I also kept track of generated inquiries and issues, entered faxed transactions into the system on behalf of the agent, and generated daily and periodic reports of transactions. Additionally, I was responsible for storing, filing, and retrieving corporate documents and reports as needed. My role required excellent communication skills and attention to detail. Show less

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  Continental Trading Enterprises Pvt. Ltd.

  Dec 2013 - Jul 2015

  Dealer Transactions | Inventory Management | Logistics & Customs CoordinationDetail-oriented professional with expertise in dealer transactions, inventory management, and logistics coordination. Experienced in overseeing sales, receivables, and stock updates while ensuring smooth transactions and timely deliveries.Core Expertise & Responsibilities:✅ Dealer Transactions & Sales Updates – Managed monthly updates on sales, inventory, and receivables for Komatsu products, ensuring accurate reporting and seamless operations.✅ Inventory & Supply Chain Management – Oversaw stock levels for various parts, ensuring timely replenishment and efficient delivery to dealers and customers.✅ Cross-Departmental Coordination – Collaborated with sales, service, and accounts teams to optimize transaction workflows and maintain accurate records.✅ Customs & Logistics Coordination – Liaised with agents for customs clearance, ensuring all documentation, approvals, and regulatory compliance were met for smooth import processes.✅ Process Optimization & Timely Deliveries – Focused on reducing delays, improving supply chain efficiency, and enhancing customer satisfaction through effective planning and execution.Committed to streamlining operations, ensuring compliance, and delivering high-quality service through strategic coordination and meticulous execution.#DealerManagement #InventoryControl #Logistics #Procurement #SupplyChain #CustomsClearance #SalesOperations #ProcessOptimization Show less

  • Logistics Officer

    Jan 2015 - Jul 2015

  • Assistant- Warehouse & Logistic

    Dec 2013 - Dec 2014
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  Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH

  Jul 2015 - May 2018

  Finance and Administration Officer

  Finance & Administration Professional | Budgeting | Procurement | Program SupportDetail-oriented Finance and Administration Professional with expertise in financial management, procurement, logistics, and program support. Adept at ensuring compliance, optimizing budgets, and coordinating cross-functional operations to drive efficiency and effectiveness.Core Expertise & Responsibilities:✅ Financial Management & Compliance – Oversaw financial transactions, budget planning, expenditure tracking, and reporting in alignment with policies and regulations.✅ Procurement & Logistics – Managed procurement processes, vendor coordination, and logistical support to ensure smooth operations within the district office.✅ Stakeholder Coordination – Collaborated with government agencies, development partners, and internal teams to facilitate administrative and financial processes.✅ Program Planning & Implementation – Provided financial inputs, monitored progress, and worked closely with program managers to ensure successful project execution.✅ Data Management & Reporting – Maintained accurate records, developed efficient data collection systems, and ensured accessibility for decision-making and compliance.Committed to enhancing operational efficiency, ensuring financial integrity, and supporting program success through strategic planning and effective administration.#Finance #Administration #Budgeting #Procurement #Logistics #StakeholderManagement #ProgramSupport #DataManagement Show less

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  OYO

  Jun 2019 - Mar 2020

  Assistant Manager-Administration and Procurement

  Assistant Administration & Procurement Manager | Operations | Vendor & Budget ManagementResults-oriented Assistant Administration and Procurement Manager with a proven track record in office administration, procurement, travel management, and interdepartmental coordination to drive efficiency and cost optimization. Adept at streamlining processes, managing vendor relations, and ensuring seamless administrative operations.Key Responsibilities & Expertise:✅ Administration & Facilities Management – Oversaw daily office operations, facilities services, and process improvements to enhance efficiency.✅ Procurement & Vendor Coordination – Managed end-to-end procurement, from requirement collection and RFQ preparation to purchase order processing and payment coordination.✅ Travel & Logistics Management – Handled corporate ticketing, hotel booking, and travel arrangements to ensure cost-effective and timely execution.✅ Interdepartmental Collaboration – Worked closely with department heads to align administrative functions with organizational goals.✅ Budgeting & Cost Control – Assisted in budget preparation, monitored assets & inventory, and optimized expenses while ensuring compliance with financial policies.✅ Records & Information Management – Developed streamlined systems for organizing records, files, and reports, ensuring smooth internal communication and operational transparency.A strategic and detail-oriented professional, I thrive in fast-paced environments that require process optimization, cost management, and cross-functional coordination. Passionate about delivering structured and efficient administrative solutions to support organizational success.#Administration #Procurement #Operations #VendorManagement #Logistics #Budgeting #ProcessOptimization #CostControl Show less

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  Shangri-La Development Bank Ltd.

  Mar 2020 - now

  Head of General Administration and Procurement Department

  Experienced Administrative Professional | Office & Procurement Management | Strategic OperationsResults-driven Administrative Professional with extensive experience in office administration, procurement, logistics, contract management, budgeting, assets & inventory management, and office security across corporate, and 112 branch offices. Adept at streamlining operations, ensuring policy compliance, and enhancing cost efficiency.Key Expertise:✅ Office & Facility Management – Overseeing operations, maintenance, and security to ensure seamless business continuity.✅ Procurement & Vendor Management – Negotiating contracts, conducting price analysis, and ensuring cost-effective, transparent, and sustainable procurement processes.✅ Team Leadership & Outsourcing – Leading high-performing teams and managing outsourced personnel across multiple locations.✅ Strategic Budgeting & Cost Optimization – Developing budgets, monitoring expenditures, and implementing strategies to maximize ROI.✅ Branch Expansion & Interior Design – Managing new branch setups, office renovations, and workspace planning from concept to execution.✅ Policy Implementation & Compliance – Creating and updating policies, manuals, and guidelines to align with corporate objectives.Regularly collaborate with executive leadership, vendors, and consultants to drive operational efficiency, ensure regulatory compliance, and support business growth. Passionate about creating structured, cost-efficient, and well-managed administrative environments. Show less