Kiran Rajput

Experience

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  New Tech Engineering Corporation

  Jul 1997 - Jan 2002

  Senior Marketing Executive

  • Marketing Alunimium Architectural systems and Customized solutions. • I was responsible for the Corporate Clients for Marketing various products of the company like • Casement/Sliding windows, Partitions, False Ceiling, Curtain Wall, Kitchen Cupboard, etc. • Ability to pinpoint potential sales improvement via analyzing and managing sales and productivity data results. Responsible for communicating the results and needs of their team to all levels of the organization.

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  Assignment in website designing and CD presentation

  Jan 2001 - Jun 2004

  Freelancer

  • Creating demand in the field of advertising using website. CD presentation. I was responsible for the complete process of marketing, developing website and CD presentation to the company’s requirement and fulfilling the clients. All the process of registration of website domain, application development, complete solution required was provided by me.• Providing Training in the field of Web Technology. Some of the achievements of my life mentioned as below.• October 2000 provided 15 days extensive training to Faculty of MCTE (Military College of Telecommunication Engineering)• November 2000 provided 18 days extensive training to Faculty of MCEME(Military College of Electronics and Mechanical Engineering)• July 2001 provided 15 days extensive training to professors of CME (College of Military Engineering) and received appraisal of my performance. The biggest challenge I faced in this training was to provide education based solution as per their requirement. Show less

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  Inblu Trading Co. L.L.C (Dubai).

  Jun 2004 - Oct 2008

  Sales Supervisor.

  • Responsible for leading sales reps and meeting and exceeding sales. Understand the business and sales dynamics as required to establish, meet and exceed aggressive sales goals.• Meet and maintain effective relationship with civic and corporate clients. Monitor the sales budget.• Also worked as Network Administrator for the organization• My duties were configuring the network and applications over the network. • Trouble shooting the network. Installation of new operating system and software from the view point of company’s requirement. • Achievement: Achieved sales target during Dubai Shopping Festival with 100% margin. Show less

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  Accenture in India

  Dec 2008 - Feb 2009

  Sr. CSA (Level G).

  • Responsible for troubleshooting the router and modem issues for US base ISP. Receiving calls from US for solving connection issues and also guiding to other departments in case they are misdirected

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  Condor Footwear (India) Ltd.

  Mar 2009 - Jul 2013

  Warehouse Manager

  • Plan and supervise the workflow in a warehouse. Handle and execute shipping operations.• Order, receive and handle materials into the warehouse. Plan and organize materials and items at proper places in a warehouse.• Hire and provide training for new employees. Maintain and manage inventories accurately. • Create, plan and implement accuracy in inventory controls .Organize storage of finished products

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  Freelancer in product training, supply chain and customer relation

  Nov 2013 - Aug 2024

  Free Lancing

  • Procurement of all kinds of trading goods from various suppliers in India. Handle and execute shipping operations.• Finding new market for the product and selling on retail and wholesale. Maintaining of Books of Accounts.• Finding the best low cost transportation and delivering to customer the best shipping method for fast and efficient delivery of goods • Providing Training on demand for product and service as per company requirement in the field of Information technology and Fast Moving Consumer Goods (FMCG) and Seminars on latest technology implementation in the field of Supply Chain Management (SCM), Customer Relationship Management (CRM). • Providing consultation on demand for (CRM), Warehousing methods for non-perishable goods and logistics so as to have minimum level of inventory in terms of raw material and finished goods. Guiding company on defining MIS report to ease demand forecast and procurement to the best using best of my knowledge in utilizing data storage (Data warehousing) and extraction methods (Data Mining). Show less

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  Etech Global Services

  Jun 2017 - now

  Quality Analyst (Etech Insight AI (Artificial Intelligence)

  • Evaluated agent chat quality and recommended measures to enhance client Net Promoter Score (NPS).• Supported the Team Leader in refining offline forms to reduce data entry errors and designed new forms as per client specifications, improving efficiency.• Aided team members in updating forms and resolving errors to facilitate smoother workflows.• Extracted data for processes and trained team members on best practices.• Provided insights into product and process knowledge to enhance team performance.Worked across Telecom and Hotel industries, employing tools like QEVALPRO, ZENDESK, CALLMINER, and Creovai.• Created user-friendly manuals to streamline team processes.• Currently exploring AI platforms for speech-to-text analytics with CALLMINER and Creovai. Show less