Soala Bobmanuel

Experience

• 

  International SOS

  May 2008 - Jan 2009

  Information Technology Intern

  Analyzed user requirements, procedures, and problems to automate processing. Assembled, configured, and maintained computers. Troubleshot LAN connectivity problems and hardware issues. Installed hardware, operating system software, and application software on workstations. Installed and set up new computers and hardware. Performed full system tape backups and emergency tape recoveries. Performed hardware and software support and installation. Participated in field installations, engineering and customer support. Operated computer help desk assisting users with problems and solutions. Diagnosed hardware problems with modems, printers, cables, or telephones. Performed routine maintenance on all types of computer equipment and printers. Assisted management and other company employees in solving computer related problems. Assisted users with daily operational issues. Assisted with special projects such as network cabling. • Assisted in the installation, configuration, and management of a LAN • Replaced and upgraded motherboards, CD-ROMs, and hard drives • Knowledgeable in computer software, hardware and procedures Show less

• 

  Royal Girls' Academy

  Jan 2011 - Jan 2019

  Information Technology Coordinator

  Set up local area networks for classroom projects. Performed installation, configuration, and troubleshooting for clients. Established and administered periodical testing of network backup and recovery procedures to protect corporate data and system assets. Developed detailed, comprehensive communication plans, change management plans, risk assessments, and standard operating procedures. Implemented policies for employee use of Internet and e-mail. Spearheaded an innovative "hardware replacement program" across the company's national network. Managed LAN/WAN environment, as well as multiple labs. Designed and set up network, including wiring of buildings. Evaluated, purchased, configured and installed equipment. Managed file systems, storage devices, network servers and workstations. • Managed local area network, servers, and communications connections to remote locations • Configured network servers and trained local administrators on standard network server procedures, including virus protection and other security measures • Installed, diagnosed, repaired, and upgraded computer systems and software Show less

• 

  International SOS

  Feb 2019 - Aug 2022

  IT ENGINEER
• 

  FLOSOL IT Consult

  Oct 2020 - now

  Chief Executive Officer
• 

  Clario

  Dec 2022 - now

  Diagnose and resolve technical issues reported by Windows and Mac OS users remotely.Provide step-by-step guidance to users for problem resolution, ensuring minimal disruption to workflow. Utilize remote access tools to troubleshoot and resolve issues efficiently.Assist users with installing and configuring printers on both Windows and Mac OS platforms.Troubleshoot printing issues such as connectivity problems, driver conflicts, and print queue errors.Provide guidance on printer setup and maintenance to enhance user experience.Guide users through the process of refreshing their operating systems on Windows and Mac OS platforms. Assist with data backup and restoration procedures to ensure seamless OS refresh without data loss.Provide post-refresh support to address any compatibility issues or configuration adjustments.Identify and troubleshoot network connectivity issues affecting Windows and Mac OS users.Analyze network configurations, diagnose connectivity problems, and implement appropriate solutions. Collaborate with network administrators to address underlying network infrastructure issues if necessary. Document troubleshooting steps, resolutions, and best practices for future reference.Share knowledge and expertise with colleagues through internal training sessions or documentation updates. Continuously update knowledge base resources to empower users with self-help solutions.Provide courteous and professional customer service, ensuring a positive user experience.Collaborate with cross-functional teams to address complex technical issues or escalated cases.Participate in team meetings and discussions to share insights, collaborate on solutions, and improve service delivery.Fostered a collaborative and supportive team environment to enhance overall team effectiveness. Show less

  • Junior Support Agent

    May 2024 - now

  • Technical Support Specialist

    Dec 2022 - May 2024
• 

  7enoaks Limited

  Jan 2023 - Aug 2023

  Business Analyst

  . Liaised with stakeholders to verify technology alignment, recommending solutions against project specifications.• Working closely with IT development teams to ensure that all functional requirements are developed into fully functional applications.• Managing and mitigating project risks and issues.• Effectively communicating with stakeholders and providing regular progressupdates.• Documented process flows and developed requirements for functional improvements.• Conducted gap analysis to identify discrepancies between current and desired states, providing valuable insights for decision-making and improvement initiatives.• Created a comprehensive project scope document, defining project objectives, deliverables, and constraints, ensuring clear communication and alignment among stakeholders.• Held requirement workshops with the team, utilizing personas to guide discussions and ensure a user-centric approach to gathering requirements.• Identified and documented high-level and low-level requirements, capturing bothstrategic and detailed aspects of the project to guide development andimplementation processes.• Crafted user stories and acceptance criteria, effectively translating requirementsinto tangible and actionable items for development teams.• Conducted SWOT analysis to assess the project's strengths, weaknesses,opportunities, and threats, providing a comprehensive understanding of theproject's environment and potential risks.• Created process maps to visualize and document current and future workflows,identifying areas of improvement and optimizing processes for efficiency.• Developed wireframes, providing visual representations of user interfaces and interaction flows, facilitating design discussions and ensuring alignment with userneeds and project objective Show less