Robert Sykes

Experience

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  NTN Bearing Corporation/CBC Australia

  Jan 1968 - Jan 2013

  National Purchasing Manager - Large contract pricing negotiating and Customer Service Manager.

  CBC Australia Pty Ltd is Australia’s largest distributor of bearings, power transmission products, and associated technical services. We supply a wide range of bearing and power transmission products representing the world’s major brand names. CBC not only supplies a wide range of products, but we also offer top quality design, manufacturing, technical, and training services across a wide variety of industries. The industries we specialise in include, mining, automotive, farming and agriculture, food and beverage, heavy industry, light industry, special industry, earthmoving, trucking, and marine. I also ran and coordinated 24/7 after hours emergency service for all the CBC product range. Show less

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  Statewide Bearings

  Jul 2013 - Nov 2013

  Business Development Manager New South Wales

  My role as Business development Manager was to identify sales leads, promote products and technical services offer by the Company to potential new clients in the Sydney area. Offer our Engineering and machine shop facilities for companies which may have specific needs. Once established, maintain good working relationship setting up ongoing meetings to ensure customer satisfaction. Offer new products and services where applicable.

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  NTN-CBC Australia Pty Ltd

  Jan 2014 - Aug 2018

  Customer Service Manager

  NTN/CBC Customer Service Manager Where stock was overdue for factory supply and not shipped chase and update new delivery.Handle special price inquiries try to assist factory with opposition price levels to achieve favorable outcome. Air Freight orders follow up until supplied.Communicate with Factory's on daily basis with price & availquote and follow up until ordered.Check Shipment & Air costs to ensure correct rectify if necessary.Deal with our direct customers service as required.Handle NEED STOCK report take action Air Freight ifneeded.Communicate with all Global NTN suppliers daily chasing deliveries & price & avail inquiries. Product inquiries and identification supply drawings if necessary.Manage shipment documents make sure they balance. New products ensure our sales force and engineersare made aware and have relevant information literature.Customer complaints handle immediately andrectify same day to suit Customer and Company ensure reason does not reoccur. Show less

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  ABC Bearings Australia

  Aug 2018 - Dec 2018

  Customer Service Representative

  Customer service provided, who has developed a reputation as an efficient service provider with high levels of accuracy and time management skills. Ability to accurately communicate product types and specifications both over the telephone and face to face. Thus building strong customer relationships which gave the ability to discuss and offer new products that came on board. Management of stock records both receiving and dispatch and update of computer records and order depleted stock on a weekly basis. Routinely handle customer complaints and resolve for a favorable outcome to both the Customer and the Company. Earned management trust serving as key holder, responsible for opening and closing premises. Show less

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  Self employed

  Mar 2019 - now

  Delivery Driver for Automotive Parts.