Lauren Allen

Experience

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  West Coast Insulation

  Jun 2008 - Aug 2022

  Collections Manager

  Responsibilities included architecture of the collection process. Initial invoice billing, follow up (30, 60, 90 day accounts). Preliminary notices, intent to lien, send to collections. Develop relationships B2B with accounting and account payable departments with clients. Used various means of communication including but not limited to email, phone, text, in person. Logged detailed correspondence with each interaction of account, details of payment arrangements, etc. Experience with American Contractor, Excel Spreadsheets & Microsoft Suite, Viewing weekly reports and communicating with Accounts Processing with clients and directly with contractors. Processed collection emails and phone calls. Maxwell Systems American ContractorCollections; Bad Debt/Collections recovery, including 60/90 Day calls and lettersCommunication with receptionist & owners regarding quality or damage control of jobsMS Office w/advanced Excel Payroll, Certified PayrollType 65 words per minutePreliminary Notices- Creating & Processing preliminary notices to Contracting clients.Clerical Work, receptionist, follow ups, office maintenancehttps://westcoastinsulation.com/ Show less

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  Club One

  Apr 2010 - Jun 2011

  Club One Peninsula Jewish Community Center. Swim Instructor for infant to preteen ages. Followed a set curriculum ad well as worked individually and in a team atmosphere. Lifeguarding required me to be aware of my surroundings and multitask Give tours of the facilities at Pacific Shores Club. Make current members aware of policies of the club. Also promote any services or activites that the club was currently putting on.

  • Lifeguard And Swim Instructor

    Jun 2009 - Jun 2011

  • Front Desk Manager

    Apr 2010 - Dec 2010
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  Club One

  Mar 2012 - Jun 2014

  Cycling Instructor
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  Caughlin Club

  May 2013 - Aug 2014

  Cycling Instructor

  As a Schwinn Certified Indoor Cycling Instructor I coach rigorous cycling classes which include interval sets, hil sets, warm up and cool down periods, and recovery periods. Also help students take heart rates and instruct them on how to be aware of their physical limitations while still completing a challenging class.

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  Saint Mary's Regional Medical Center

  Oct 2013 - Nov 2014

  Account Sales

  Responsible for developing leads for prospective members, providing information to prospective members, and enrolling new members. Assists management in meeting membership and financial objectives. Responsive to both current and prospective members maintaining Club One's highest standards of customer service.Inside sales for prospective new membersCalled on prospective/ current members, developed follow up appointments with guestsAssisted public regarding information regarding facility or membershipsAdv. Sales 40 / monthTop in Sales for 9 out of 12 months. Show less

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  Full Pedal

  Dec 2014 - Apr 2016

  Cycling Instructor
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  Silver Bear Swim School

  May 2015 - now

  The Recruiting Manager is responsible for managing all recruitment and training requirements for locations in Reno and Sparks. Key responsibilities include new employee recruitment; maintenance of recruiting platforms; new hire orientation, HR onboarding, collaboration with training team, and assimilation and the calendaring, organization and planning of all recruitment and training events.The HR Manager must be able to manage and delegate efficiently to be able to effectively handle the immense responsibilities of this job. In this position, I was the first point of contact a prospective and/or new employee will have with the business; therefore strong communication skills are imperative to this and all aspects of the job. The HR Manager is in charge of identifying needs of employees on both the individual and organizational levels. Accountable for the communication and execution of all onboarding, HR compliance, and benefit administration. Must ensure that they are completed with all the requisite reporting and follow-up communication. Show less General ManagementManagement of 60+ employees in all functions of the business including but not limited to: Shift Manager, Administrative Manager, Training Coordinator, Swim Team Head Coach, Instructor & Infant Swim CoordinatorAdministered New Hire Orientations (not limited to: Personnel Policy, workplace procedures, benefits, HR paperwork, uniforms)Delivered 30-90 day evaluations for all new hire employeesProvided strong management, training and mentoring of all staff within the business including Instructors, Shift Managers, Administrative & Training StaffDeveloped Staff Training through one-on-one workshops and continuing education study,Scheduling: Created, reviewed and approved set schedules for 60+ employees. Including Time off requests, vacation, weekly conflicts, replacements, day to day subbing, and staffing every position needed for a shift to run accordingly between two locations (up to 13 positions/ shift/ location). Created & Maintained excel spreadsheets to monitor time off requests, evaluation timelines, and incentive program timelinesFacility Maintenance 2,672 sq ft. (Bathroom material and cleanliness maintenance, product inventory, Pool Maintenance, chemical check, HVAC troubleshooting, and material sanitation). Corresponded with Vendors for facility repairs/ maintenanceThe Site Director must have a proven track record of strong leadership skills and the ability to build and develop teams. The SD is also the inspirational leader of SBSS and must set the tone on a daily basis for customers and staff alike. Show less

  • Human Resources Manager

    Jun 2011 - now

  • Operations Manager/ Site Director - Reno Location

    May 2015 - Feb 2020
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  Silver Bear Swim School Sparks

  Dec 2017 - now

  Franchise Marketing Specialist

  ● Managed all social media outlets of business (Grew following from 100 to 2,000 + in two years) and lead community outreach for company, including Business to Business (B2B) partnerships● Design and edit of marketing materials and templates● Recruitment Advertising through various channels including Online Channels (Indeed, LinkedIn, Ziprecruiter, etc.), College Recruitment, and Social Media outlets● Inside sales for prospective new members – Quoted pricing for prospective clients, completed enrollments. Called on and Assisted prospects regarding program information and questions regarding facility or memberships● Designed successful Ambassadorships and other incentives to drive sales and enrollment Show less