Erin Graffeo

Experience

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  Davenport Home Care

  Jan 1997 - Oct 2004

  Manager/Caregiver

  Directed a team of home health associates to productively manage and care for the well-being of patients in their homes.• Cared for a paraplegic patient in her home. • Administered payroll for five employees.• Recruited and trained all employees in daily home care and customer service.

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  Majestic Marble

  Jun 2001 - Aug 2003

  Administrative Assistant/Sales

  • Provided expertise to clients concerning the various products sold. • Prepared proposals for builders and homeowners. • Answered incoming calls and assisted with project scheduling. • Maintained the filing system.

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  Courtesy Chevrolet

  Oct 2004 - Sept 2008

  Internet Sales

  Top rated for customer service as an Internet and Showroom Salesperson. • Responsible for training new and current sales associates on the Chevrolet brand and customer service standards and practices.• Greeted customers and educated them on the Chevrolet Brand. • Assisted with the marketing of the company’s Internet Leads Program to increase percentage of captured leads. • Maintained client relationships with daily phone, email, and letter follow up.

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  Hilton Grand Vacations

  Apr 2009 - Nov 2013

  Payroll reconciliation for over 600 employees, accounts receivable for three properties, accounts payable, income audit review, general cashier duties, and training.• Payroll reconciliation for three properties and over 600 employees. • Bi-monthly payroll.• Pay invoices by verifying transaction information; scheduling and preparing disbursements; obtaining authorization of payment. • Obtains revenue by verifying transaction information; computing charges and refunds; preparing and mailing invoices; identifying delinquent accounts and insufficient payments. • Collects revenue by reminding delinquent accounts; notifying customers of insufficient payments. • Maintains accounting ledgers by posting account transactions.• Verifies accounts and resolves discrepancies by reconciling statements and transactions.• Maintains financial security by following internal accounting controls• Maintains financial historical records by filing accounting documents. • Complete reports for cash, revenue, and expense reconciliation.• Review night audit packs daily.• Audit employee banks on a monthly basis. • Petty cash distribution and handling. • Cashier for employee change.• Train new business coordinators. Show less

  • Business Management Specialist

    Jun 2010 - Nov 2013

  • Guest Services Agent

    Apr 2009 - Jun 2010
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  Coldwell Banker

  May 2014 - Jul 2014

  Office Administrator

  Managed all aspects of the real estate transaction process from processing sales in a database to auditing and maintaining the related transaction files, to securing and distributing the commission checks. Other duties included, general and management office support, inputting and tracking listings in multiple databases while giving listing support, new agent onboarding, maintaining office social media and working with agents on social media marketing, coordinating online and print advertising for listings as well as inputting weekly advertising, general marketing duties, and being the office marketing expert. Show less

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  Diamond Marketing Solutions

  Apr 2015 - Jun 2016

  Accounting/HR

  Accounting duties including, A/R, A/P, cash receipts, and training. HR functions include payroll for 100+ employees, handling paperwork for new hires, benefits, and paid leave documentation, coordinating data, and new hire onboarding. Prepared and maintained personnel files and other confidential employee information. Integral part of teams responsible for implementing new payroll and accounting systems.

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  POINTE PEST CONTROL | WA | OR | ID |

  Jun 2016 - Jun 2023

  Human Resources Manager

  The most senior member of HR management directing a small team of HR and office professionals for 350 employees. I built the HR department from the ground up in a high-growth organization with a focus on recruitment and staffing, benefits, compensation, HRIS, compliance, training, and onboarding/offboarding. Headcount grew 525% through my tenure. Specialized in career coaching, mentoring, and leadership development.

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  Hingham Institution for Savings

  Jun 2023 - May 2024

  VP People Operations
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  Community Resources For Justice (CRJ)

  May 2024 - now

  Director HR Operations & Payroll