Jay Okey

Experience

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  Waves Leisure Centre - City of Kingston

  Jun 2003 - Jul 2005

  Fitness Instructor
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  Healthlink

  Jan 2005 - Dec 2005

  Membership Sales Consultant
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  Prime Fitness

  Jun 2006 - Apr 2008

  Store Manager
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  AXA

  Apr 2008 - Mar 2009

  Adviser Assist Consultant

  Provided support to clients and advisers within the Summit platform invested in superannuation, pension and investment accounts

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  AMP

  Mar 2009 - Jan 2020

  Key Responsibilities:Administering AMP's Salesforce PRM instance Hosting workshops, documenting requirements & presenting solutionsWorking with stakeholders to implement changes to support business processesThe ongoing maintenance of data quality in AMPs Salesforce PRM system.Organise and facilitate Salesforce trainingCreate business process and system documentation for end-users.Building dashboards and supporting business in management reporting. Using both Salesforce standard dashboards and Einstein Analytics Building data-flows that incorporates data from multiple sources to support dashboard development on Einstein Analytics Ongoing Salesforce platform enhancements Investigation and analysis of various data and systems issues. Resolving issues by searching for the root cause.The administration and management of the Salesforce PRM and CPR mailboxes, answering queries and issues from stakeholders promptlyThe day to day operation of CPR (Common Planner Registry). Matching planner and licensee data to provide various downstream systems with a consolidated view of planner information.Skills and behaviours:Ability to identify areas for improvement (Salesforce system and associated processes)Strong analytical skills and attention to detailAbility to analyse and cross-reference data from multiple sourcesAdvanced knowledge of SalesforceAdvanced understanding of Einstein AnalyticsAdvanced knowledge of ExcelAbility to code in various programming languagesAbility to identify data issues and traceroute causes through related to business processes or systemsStrong interpersonal skills, self and situational awareness and a high degree of emotional intelligenceCommitted to the delivery of excellent customer service by engaging and liaising with key stakeholders Show less

  • Salesforce Administrator and Change Analyst

    Feb 2013 - Jan 2020

  • Customer Solutions Consultant

    Mar 2009 - Feb 2013
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  Launch Digital

  Jul 2016 - now

  Founder & Web Developer

  My role at Launch Digital Group is the co-founder and primary developer talent. I specialise in building plugins and solving business problems using internet technologies. Some past projects include:Ride High Country mobile application that more than 1900 riders use each year to track their participation in the eventFalls Creek Ski social media and ski cam componentWilliamstown CYMS website and membership registration systemBack On Track websiteTechnologies used:WordPress, PHP, Javascript, HTML, CSS, MySQL, SQL, Git Show less

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  Treasury Wine Estates

  Jan 2020 - now

  • Senior Application Specialist

    Aug 2022 - now

  • Senior Information Technology Application Analyst

    Oct 2020 - Sept 2022

  • Information Technology Application Analyst

    Jan 2020 - Oct 2020