Abhi Jain

Experience

• 

  Australia Post

  Dec 2010 - Jul 2015

  Credit Analyst & Business Process Improvement Consultant

  Researched and recommended new technologies to achieve improved architectural performance while controlling and reducing the costs of technology operations across the entire business enterprise. Oversaw accounts receivables for small consumers and $30 Million Federal Government portfolios, included performing high-volume cash allocation and complex payment reconciliation and liaising with key stakeholders to resolve complex customer support issues. Responsible for managing escalations, resolving International mail and parcel services issues, and processing Unaddressed Mail Services. Show less

• 

  Cisco

  Sept 2015 - now

  Lead end-to-end operations of the Derivative Works Program, allowing Learning Partners to customize content and deliver training globally. Collaborate cross-functionally with business units to develop multiple processes and mitigate potential Intellectual Property and revenue leakage, while enhancing and simplifying the customer experience with automation. Execute vendor management for the Learning Store Operations including new Partner onboarding and end-to-end delivery of the Learning Services. Oversee Accounts Receivable operations and ensure compliance of international tax regulations. Coordinate with partners globally to understand the local withholding tax requirements and optimize the process of reviewing and approving. Collaborated with the P&L team to forecast revenue and analyze cross-charges for two fiscal quarters.Selected Achievements• Revamped and simplified the business model to digitize the content delivery to end customer that resulted in saving $100K+.• Streamlined the onboarding process with the help of automation and process improvement to reduce the SLA by 6 business days.• Developed a new rebate process for partners to request special pricing on Learning Services and enable them to compete more effectively and win strategic deals.• Create executive dashboards and methodologies to execute informed business decisions based on data. • Instrumental in delivering a streamlined experience for the Business Development Management (BDM) Team, allowing the team to generate 90+ Quarterly Business Reviews in the last 2 quarters; nominated for Cisco's Data Science Awards under Top Line $ Growth category and quarterly Value Awards. Show less

  • Technical Product Owner

    Dec 2023 - now

  • Business Architecture Manager

    Feb 2022 - Dec 2023

  • Business Analyst / Business Process Improvement Specialist

    Sept 2015 - Mar 2022