Lexi Jones

Experience

• 

  Sixela J. Enterprise

  Jan 2006 - now

  CEO & Founder
• 

  Luxottica

  Oct 2007 - Nov 2010

  Provider Relations Specialist

  • Received inbound calls from providers and members, regarding insurance benefits and claim information• Issue optical service authorizations to credentialed providers• Assisted in various special projects involving providers, to ensure strong business relationships• Managed service levels for 3 call centers to ensure cost effective client servicing, and employee schedule adherence

• 

  8Deep Global Buisness Solutions

  Mar 2010 - Jun 2014

  Marketing & Sales Project Manager

  • Implement targeted initiatives to acquire creative and capture strategic data for quantitative / qualitative analysis for companies seeking profit increase• Manage processes, talent and resources throughout project lifecycle to ensure successful completion of projects on time and at or under budget• Responsible for strategy development, media launches, product launches, concept development, social media, logistics, web design and management

• 

  Citi

  Aug 2012 - Jul 2016

  • Facilitate communication across functional levels and departments to move escalations through the entire cycle from review of requirements to correction and execution• Exploit strong skills of organization and leadership to manage resources that extract information necessary to assess risk and implement controls • Investigate, document and implement processes to secure and recover assets, while securing the bank’s position for litigation• Utilize transferable skills of negotiation, rapport building techniques and superior client service to create and maintain ongoing relationships both internally and externally Show less

  • ANT & ASN Escalation Specialist (Citi Mortgage, Inc.)

    Aug 2013 - Jul 2016

  • Personal Banker

    Aug 2012 - Sept 2013
• 

  U.S. Bank

  Sept 2017 - May 2021

  Customer Service Manager

  • Responsible for 12-18 direct report personal bankers• Handles various escalated calls, and scenarios until resolution• Analyze conformance reports to ensure bankers are adhering to scheduling• Monitoring, coaching and development for bankers to ensure metrics are being met and exceeded• Effectively manages and is responsible for driving performance metrics, leading huddles, team meetings, and team building workshops to ensure high banker morale, engagement, and knowledge

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  CLEAR

  Oct 2022 - now

  Head of Operations SDF