Ginger Melton

Experience

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  Agilent Technologies

  Jan 1996 - Jan 2001

  Marketing Application Owner

  Application owner and project manager for CRM application for the Customer Responsiveness Initiative for Hewlett-Packard/Agilent. Evaluated vendors, gathered requirements, facilitated cultural change, re-engineered processes, configured databases, developed GUIs, migrated data, led training and rollout.

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  University of Colorado Boulder

  Jan 2003 - Jan 2005

  Research Faculty Member

  Lead researcher on a $300k qualitative and quantitative evaluation of NCAR’s program for minority scientists. Conducted ~90 interviews and focus groups, correlated program to participant outcomes. Co-author of four publications.

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  Level 3 Communications

  Jan 2005 - Jan 2007

  Application Owner & Project Manager

  Application owner for ClearSupport application. Project manager for data migration and progressive elaboration projects for CRM system and other ERP applications used by Technical Account Managers and the NOC.

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  Telvent USA

  Aug 2007 - Dec 2012

  Professional Services Consultant

  Led software programs, up to $2M in size, to configure, customize enterprise-wide ArcFM geographical asset management software, web and mobile applications and integrations to ERP systems for external customers. Led software development and business teams and managed project scope, budget, schedule, estimating, process re-engineering, contracts, quality, communications, change and risk management. Facilitated requirements elicitation, user stories and use cases, performed data modeling and application configuration, led design option discussions, created test cases, triaged issues, and created cutover and system maintenance plans. Show less

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  John Hancock Financial Services

  Dec 2012 - Feb 2017

  Systems Director of Shared Services Web Services and Integrations

  Directly managed 8 employees plus a global team of 64 vendors to design, develop and support web services and integrations and maintain the HA infrastructure platforms 24x7. Managed 11 customer-facing websites and microsites: enhancements, data loads and high-volume scalability.Defined and executed the strategic plan—people, agile SDLC, ITIL service management and technology—for the web service and integrations offerings for John Hancock. Our application portfolio includes ~150 web services and interfaces to numerous internal and 3rd party systems, including Salesforce, IVR, AWD work management, EFS document management, MDM database, mainframe, and web applications. Led continuous improvement, migrations and upgrades of platform servers, incident management and root cause analysis. Show less

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  Athenahealth

  Apr 2017 - now

  Senior Manager of Product Management

  Defined the strategic vision, OKRs and zone prioritization. Led Product Owners and their scrum teams through ideation, development and launch of SaaS data-management applications and environments for external customers, 3rd party partners, and internal sales, training, onboarding, integrations, development, QA and support teams.Co-leader of cross-functional initiative involving information security, legal, IT, infrastructure, and data management teams. Defined PoC and Alpha objectives, business requirements, success criteria, support model, and analytics and led recruitment, change management and communications.Defined and implemented the prod-parity process for all product-lines to enable showcasing new features and platforms. Evangelized the process and built accountability through a cross-functional champion model. Led scrum team build of tools for microservices with external storage. Show less