Denise Stewart

Experience

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  Identex

  Mar 2000 - Sept 2005

  Client Services Director

  My Client Services Director role covered the following areas:• Leading Client Services team• Business Consultancy • Strategic development of key clients • New business pitches and wins – UK and international clients• Continuous selection, mentoring, management and development of a growing team• Growth of revenues and income year on year, whilst maintaining a 5:1 income to cost ratio• Client strategy and planning services• Identex satellite office strategy and planning• Cost modelling• Client Database Design and review• Business Requirements documentation• Identex Strategic direction Show less

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  Veda Advantage

  Jan 2005 - Jan 2007

  Senior Consultant

  My Senior Consultant role at Veda included the following responsibilities:• Project Manager & Key Evaluator of campaign management software tools • Data warehousing consultant • Business Consultancy – marketing and credit related• Product expert for Veda’s newly launched Data Express product suite • Business Requirements documentation• Strategic development of key clients • New business development

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  Acxiom

  Aug 2007 - Jul 2012

  The role of Projects & Solutions Leader at Acxiom included the following key responsibilities:• Management of an operations team of 25+ permanent staff and contractors• Budget management• Member of the Senior Leadership team – setting strategy and direction for ANZ • Delivering high quality on time on budget products and client solutions• Risk reduction and improving efficiencies• Staff recruitment, mentoring, retention, coaching, and performance management My Client Services Manager role included the following responsibilities:• Management of the Client Facing team • Budget management• Responsibility for achieving revenue and profit targets• Management of Salesforce pipeline for current client base• Maintaining strong relationships with key clients• Member of the Senior Leadership team – setting strategy and direction I joined Acxiom as a Senior Consultant and was quicky promoted to a Team leader status.Consultant & Development Leader responsibilites included:• Managing team of Business Consultants• Assigning projects and responsibilities appropriately• Continuing to fulfil Business Consultant role for large and complex projects• Business Development and pre-sales focus• Mentoring Business Consultants and Pre-sales Consultants

  • Operations Leader - Projects & Solutions

    Oct 2010 - Jul 2012

  • Client Services Manager

    Mar 2010 - Oct 2010

  • Consultant & Development Team Leader

    Aug 2007 - Apr 2010
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  Turn the Corner Consulting

  Sept 2012 - Jan 2013

  Principal Consultant
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  SDL plc

  Feb 2013 - Jun 2015

  Head of Operations (APAC)

  SDL are a leading global software and services provider offering Customer Experience Solutions in the Cloud including eCommerce, Web, Campaigning, Analytics, Social and Language translation. Key responsibilities included:• Leading the APAC Professional Services team (Consultants and Project Managers)• Leading the ANZ Client Services team (Customer Success Managers)• Local line management for ANZ members of the global Support, Production and Cloud Infrastructure teams who report into a global matrix• Meeting utilisation and revenue targets• Liaising closely with global management and service teams to maximise client satisfaction, efficiencies and revenueKey achievements included:• Built a successful local Professional Services and Client Services team• Established a new data centre and support team locally• Implemented a standard process framework (Project Management approach, templates etc.)• Established links into global matrix teams• On joining all clients in red status (serviced remotely by global teams) – quickly resolved to green status (serviced locally and globally 24 x 7)• Achieved revenue & utilisation targets • Significant upsell and cross sell achievement within client base• Establishing Client User Groups• Awarded share options for “excellence” in my first 3 months with the business Show less

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  Greater Data

  Jul 2015 - May 2018

  General Manager

  Greater Data is an innovative, data-driven marketing solutions company. They provide a consultative approach to any data-driven marketing challenge. Services and solutions utilise high quality consumer and business data, to drive insights through data enrichment, data visualisation, data analytics and segmentation. Greater Data partnered with CoreLogic, the leading source of Australian property information.As General Manager of Greater Data, I was responsible for:• Financial Management• Project Delivery• Client Experience• Marketing• Product Development• Administration • Partner Relationships• 3rd party supplier management• IT Management• Human Resources Management• Office Management Show less

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  Studiosity

  Jul 2018 - now

  At Studiosity, we believe that better education makes a difference on both a personal and global level. Every day, we improve the life chances of thousands of students. We do this by using awesome technology and academic integrity standards to address individual moments of stress and self-doubt, right when they occur. Late at night or on weekends, we help students overcome study obstacles, boost their confidence, and set them up with skills for a lifetime of learning and success.Key responsibilities include leadership and accountability for the following business units:• Academic Services (quality assurance and governance of service delivery)• Project Management (delivery of major cross team projects)• Business Process Management (review, document, redesign and clearly communicate our most critical processes in order to reduce risk, increase clarity, efficiency and effectiveness across the business globally) • Human Resources (supporting the entire life-cycle for Studiosity team members) Show less

  • Chief Product Officer

    Jan 2022 - now

  • General Manager Operations

    Jul 2018 - Jan 2022