Matias Novoa

Experience

• 

  University of Buenos Aires

  Jan 2014 - Dec 2014

  Teaching Assistant, Thermodynamics
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  Boston Consulting Group (BCG)

  Mar 2017 - Jan 2019

  Associate

  • Conducted first Digital Transformation phase (diagnosis, sizing, and implementation design) in major LATAM Energy company• Defined strategic positioning of the fuel retail business in major LATAM O&G company• Determined brand strategy and brand book for fuel retail business in major LATAM O&G Company• Implemented new organizational model and PMO office for the efficient development of unconventional fuels in major LATAM O&G company• Identified quick wins for the development of unconventional fuels in major LATAM O&G company• Developed project proposals within the O&G, Financial Services, Energy and Industrial Goods sectors Show less

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  Mercado Libre

  Feb 2019 - Jul 2019

  CX Analytics Analyst

  • Conducted data driven consulting to Business, Product, Operations and Contact Center teams with a focus on CX for MercadoPago Point (mPOS)• Served as PMO for cross functional CX projects execution, developing main KPIs and automated monitoring tools (SQL & Tableau)

• 

  Delivery Hero

  Jul 2019 - May 2024

  • Advised and supported regional/local executive teams on business analysis and operational execution within the Global COO's Central team• Drove strategy and P&L management across 15 LATAM countries, ensuring strategy and financial performance alignment• Established and achieved OKRs with leadership teams at headquarters and regional levels• Led growth and performance improvement projects • Provided senior management with regular updates and strategic presentations• Managed global initiatives, coordinating key central and local stakeholders• Assisted senior management in ad hoc projects, business analyses, and critical issues• Collaborated with local business managers to distribute and apply best practices internationally• Filled interim management position as Head of Loyalty/Subscription in the Peruvian market Show less • Acting Global Sales Product Manager, implementing digital sales products at a Global level (New self-service channels, Lead generation, qualification and management)• Managed relationship with key local/regional (Regional Commercial Directors and mid management, Local Heads of Sales and mid management), and global (cross-functional VPs, Directors and mid management) stakeholders• Supported Global, Regional and Local teams in consolidating and distributing best practices from different markets• Led and supported ad-hoc commercial initiatives across different segments • Led Sales Restaurant acquisition 2022 Global target setting exercise, centralizing structure, modelling and stakeholder communications• Led Global Sales OKR process, designing structure and aligning priorities with cross-functional top & mid management at a global and regional level Show less • Responsible for LATAM’s main Partner Operational issues' KPIs (order rejection, late delivery, online time), leading a team in the regional business operations department covering 14 LATAM countries• Developed LATAM’s Partner Operational Excellence Strategy and executed regionally to tackle order rejection and late delivery• Implemented new technological developments and executed local operational initiatives across 14 markets• Identified and sized improvement opportunities & operational problems, designed technological solutions together with Product team in alignment with rest of functional departments and Local Operations teams, structured and executed operational improvement initiatives and pilots• Managed relationship with key local (Heads of Operations), regional (department VPs) and global (Operations Senior Directors) stakeholders Show less • Worked alongside COO and International Markets Senior Director to drive regional strategic high profile projects and contributed to defining strategy at C-level• Worked with regional departments and local teams to drive regional performance management (including monitoring, challenging, and improving business, financial and functional performance), and took responsibility for regional business planning, budgeting, and forecasting process• Took ownership of regional functional initiatives to strengthen customer and restaurant relationships, and supported c-suite and senior management in ad-hoc analysis, business modelling and other critical topics• Consolidated and distributed best practices from different countries, translating data into insights and presenting to key executive decision makers Show less • Worked alongside COO and International Markets Senior Director to drive strategic regional projects and contributed to defining strategy at C-level• Worked with regional departments and local teams to drive regional performance management (including monitoring, challenging, and improving business, financial and functional performance), and took responsibility for regional business planning, budgeting, and forecasting process• Took ownership of regional functional initiatives to strengthen customer and restaurant relationships, and supported senior management in ad-hoc analysis, business modelling and other critical topics• Consolidated and distributed best practices from different countries, translating data into insights and presenting to key executive decision makers Show less

  • International Markets Senior Manager, LATAM @HQ

    Mar 2023 - May 2024

  • International Markets Manager, LATAM @HQ

    Feb 2022 - Mar 2023

  • Sales Performance Manager, Global @HQ

    Feb 2021 - Feb 2022

  • Partner Operations Manager, LATAM @PedidosYa

    Jun 2020 - Jan 2021

  • International Business Manager, LATAM @PedidosYa

    Mar 2020 - May 2020

  • International Business Associate Principal, LATAM @PedidosYa

    Jul 2019 - Feb 2020
• 

  PedidosYa

  May 2024 - now

  Customer Operations Senior Manager

  • Responsible for LATAM’s Customer Compensations Strategy & Execution, owning policies definition and execution in 15 countries• Responsible for FP&A process for Compensations and Refunds, coordinating Regional Finance, Partner Ops and Local Markets teams• Responsible for Compensation Performance Optimization via large scale A/B tests• Responsible for P&T agenda definition jointly with DeliveryHero HQ and PedidosYa Ops, Product & Tech Org, successfully rolled out communication improvements and new methods• Structured and measured Compensations' ROI through mid & long term A/B Testing, fed back technical and calculation improvements to DeliveryHero HQ to be scaled globally (+70 countries) Show less