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Parth Ambavi

Parth Ambavi

Customer Service Representative

Followers of Parth Ambavi294 followers
location of Parth AmbaviRajkot, Gujarat, India

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  • Timeline

  • About me

    Deputy Manager at ICICI Bank

  • Education

    • Christ College - Rajkot

      2009 - 2012
      Bachelor of Commerce (B.Com.) Business Administration and Management, General

      Activities and Societies: Commerce Association; SPECTRUM {Inter-college fest}; VIVIDHA - {inter-college fest}; Student Representative for all three years. Commerce Association, Spectrum, Vividha - Cultural Event, Sports Club.

    • Prince High School

      2000 - 2009
      Higher Secondary School

      Activities and Societies: Debate Team; Student Prefect; Sports Club; Dance & Music Society; Student Representative.

    • University of West London

      2013 - 2014
      Postgraduate Degree Business Administration and Management, General 160/180 Credits

  • Experience

    • Co-op

      Mar 2013 - Apr 2014
      Customer Service Representative

      Providing a pleasant and welcoming environment to the customersOperating cash registers and reconciling sales with cash receiptOperating till, cash machines and kioskAllocating different tasks to team members according to their abilitiesCooperating with the team to maintain customer satisfactionCheck delivery/stocks and make efficient use of the team members providing best customer service

    • ICICI Bank

      May 2015 - now

      Greeting and welcoming customersFinding solutions for customers query and advising them on our services and productsDeal with day to day banking transactions like RTGS, NEFT, DD/PO, Cheque Transfers and Cash TransfersOperations Head – Managing team of 4 with great efficiency and productivityScrutinizing and analysis of KYC and AML transactionsCore banking operations and Retail branch banking along with responsibilities of branch keys (opening)Sales – all kind of banking products that ICICI Bank deals with and generating leads for the TPP productsCompetencies & Experience with CAM, CDM, NSM, CCM and ICMC process as working in the main branch of the cityAbility to deliver an excellent customer experience in a very active environment Show less

      • Deputy Manager

        Jun 2021 - now

      • Customer Service Manager

        May 2017 - May 2021

      • Asset Manager

        May 2015 - May 2017

  • Licenses & Certifications

    • IRDA

      Insurance Regulatory and Development Authority
      Aug 2016

    • IELTS

      IDP Education Ltd
      Nov 2021

    • IELTS

      IDP Education Ltd
      Sept 2012

    • Association of Mutual Funds in India

      National Institute of Securities Markets (NISM)
      Apr 2016

  • Volunteer Experience

    • Customer Service

      Issued by Oxfam Charity for Children on May 2013
      Oxfam Charity for ChildrenAssociated with Parth Ambavi

    • Tutor

      Issued by Help Age India on May 2010
      Help Age IndiaAssociated with Parth Ambavi