Daniel Blanch

Experience

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  The Byron at Byron Resort and Spa

  Jan 2014 - Jan 2016

  Front Office Supervisor

   Provided quality service by enforcing quality and customer service standards Contributed to team effort by accomplishing related results as needed Processed and scheduled booking tours, accommodation and transport for guests  Developed and implemented an intuitive and efficient marketing strategy to promote the Resorts services Communicated with customers when appropriate (welcoming into the facility, addressing complaints, finding solutions and offering information when requested) Dealt professional to maintenance issues, shortages in staff or equipment Collaborated with external parties such as suppliers, travel agencies, and event/conference planners Inspected facilities regularly and enforced strict compliance with health and safety standards Show less

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  The Mez Club

  Jan 2016 - Jan 2018

  Head Barman

   Hired, trained and supervised staff, upholding service standards, food quality, and customer satisfaction and retention Performed cash handling duties, processing payments and credit card transactions Managed bar area including menus, inventory, regulation compliance, and high quality customer relationships to increase restaurant value Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to ensure high volume of daily and weekly sales Produced and balanced daily and weekly sales reports to assess and coordinate staff, while subsequently improving organisational profit. Show less

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  Smart Energy Group

  Jul 2018 - Feb 2020

  Installer Relationship Manager

  As the Installer Relationship Manager, my role consisted of managing over 120 teams including assisting installation managers, which supported greatly, consistently achieving over 100 installations weekly.  Addressed customer needs and developed plans accordingly  Identified key staff in client companies to cultivate profitable relationships Resolved customer complaints quickly and effectively Forwarded upselling and cross-selling opportunities to the sales team Promoted high-quality sales, supply and customer service processes Assisted teams with daily operations, creating training materials for assistance  Maintained and preserved existing customers and renewed contracts  Approached and negotiated potential customers to establish relationships Show less

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  On Solar Australia

  Feb 2020 - Jul 2020

  Operations Manager

  Within this position as Operations Manager, my role consisted of many tasks including ensuring all operations are carried out in an appropriate and cost-efficient way, whilst improving operational management systems, processes and best practices: Improving processes and policies in support of the company goals, monitoring adherence to rules, regulations and procedures  Coordinated and monitored work between departments involved in production, warehousing, pricing and distribution of goods, whilst monitoring and implementing performance and improvements Assisted HR with recruiting, creating training materials to assist teams Helped promote the company culture, encouraging top performance and high morale Oversaw budgeting, reporting, planning, and auditing Communicated and liaised with senior stakeholders, management and suppliers  Ensured all legal and regulatory documents are filed, monitoring compliance with laws and regulations Maintained and monitored stock inventory, ordering and processing quotes as needed Identified and addressed problems and opportunities as they arose  Built alliances and partnerships with other organisations and businesses  Support worker communication with the management team. Made outgoing customer and cold calls in order to sell products and services  Managed local and remote administration teams accordingly  Completed connect and metre applications  Provided customer support and case management, CRM development and implementation Show less

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  Advanced Electrical Sydney

  Feb 2024 - now

  Operations Manager