
Ravinder Singh Virdi, MBA
Data Entry Operator

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Skills
BpoVendor managementTeam managementService deliveryOperations managementCrmOutsourcingMisPerformance managementResource managementCustomer serviceRequirements analysisSecurity managementTransportation managementSlaCall centersSoft skillsScreeningSolution architecturePmpCustomer satisfactionBusiness process improvementEmployee engagementIt service managementQuality assuranceManagementHousekeepingGeneral office administrationTransition managementLeadershipTeam buildingFacilities managementBusiness developmentEmployee relationsProcurementNegotiationBusiness process outsourcingCustomer relationship managementAbout me
Strong problem solving approach, 18+ years of experience in administration, transport & facility management, ability to build trust by demonstrating integrity and responsible behavior, excellent team building skills, strong leadership and inter-personal skills, customer centricity contributes towards the organizational goals. Worked for Six Sigma - Transport & G&A Reduction Projects,
Education

Delhi University
1995 - 1997Bachelor of Arts (B.A.) Delhi UniversityActivities and Societies: Organizing Event, Social Activities

Amity University
2020 - 2022Master of Business Administration - MBA Entrepreneurship and Leadership Management
Experience

Software & Consultancy Services (Currently Nagarro Software PL)
Dec 1999 - Nov 2000Data Entry OperatorWas responsible for uploading and maintaining data work for official internet site

Nagarro Software Pvt. Ltd. (SCS)
Dec 2000 - Dec 2001Executive AdministrationGeneral Administration, Stock Management, House keeping & Travel arrangements that includes Vendor management

Delhi Call Center - Gurgaon BPO
Feb 2002 - Sept 2003Executive AdministrationTransportation & Administration including Housekeeping & Vendor management, Travel arrangements

Inforam - BPO Gurgaon
Dec 2003 - Nov 2004Executive - AdministrationTransportation & Administration including Vendor management

IGT SOLUTIONS PRIVATE LIMITED
Nov 2004 - Aug 2008Senior Executive - AdministrationWas responsible for - office operations at Gurgaon & Chennai facilities (2 branches in Udyog Vihar, 1 in Chennai). Actively involved with General Administration (Managing smooth routine functioning of 24/7 office operations, Housekeeping, Security Cafeteria, Transport, M&E and events in & outside the facility). Worked with Quality assurance / audit Department for ISMS implementation wherein streamlining of project/process & for cost saving (ISMS certification was achieved successfully) Transport - BPO Cabs in 14 separate shifts that includes more than 1000 employees within 200 routes everyday, Buses for IT regular shift for 550 employees, additional adhoc-taxis, reduction of cost through implementing six sigma. Show less

Hotspot Retails Private Limited
Aug 2008 - Mar 2009Assistant Manager AdministrationHotspot Mobile (SPICE Group) retail chain is in the technology. Was involved in new store openings all India for Administration. (Total 457 stores), was also involve in setting up new office in Sec. 62, Noida. Was responsible for General Administration functions like: AMC's of Office equipments, Asset Management, Communication System, Vendor Management, Material Procurement, Vendor Price Negotiations and Finalization of Agreements, TravelDesk handling (Domestic), Transport Arrangements; services like Electricity & Maintenance, Housekeeping, Horticulture, Security and organizing events as and when require. Show less

INTERGLOBE TECHNOLOGIES PRIVATE LIMITED
Apr 2009 - Apr 2013Assistant Manager - Transport (Admin)Interglobe is an IT and BPO company and parent company for IndiGo Airlines. Was responsible for handling transport operations of Gurgaon, Mumbai & Chennai for above 2700 employees. Added experience in InterGlobe of facility operations at Gurgaon.

ISS Facility Services - North America
Apr 2013 - May 2015Manager - TransportCurrently responsible for handling transport operations of Mumbai. Handling 24/5 operation, implementing transport system for new sites, responsible for overall transport operation for employee’s pickup and drop. Defining and driving the functional SLA with the service providers. Evaluating suppliers based on quality, performance and on-time delivery. Reporting cost and initiatives to Senior Management team on a timely basis. Organizing 'Group Meetings' with business heads and teams to align operations initiatives based on business requirements and to address customer requirements. Show less

Appster
Jun 2015 - Jun 2018Manager - Facility & AdministrationAppster was the fastest growing App Development company. With offices in 3 continents from Melbourne to San Francisco and Gurgaon.Responsible for facility & administration as below:- Managing Administrative Activities Involving Purchase Of required assets, Procurement, Housekeeping, Safety, Security, Employee Induction, Transport, Cafeteria.- Managing Repair, Maintenance & Replacement of Office Equipment's, Building, Etc.,- Procurement, Operations of Security And Surveillance- Vendor Management, Installation And Commissioning of Equipment's that are required for the facility etc. Show less

Navisite
Jul 2018 - nowSenior Facilities ManagerNavisite India Pvt. Ltd., is a leading international provider of enterprise-class, cloud-enabled hosting, managed applications and services.Heading Facility, Transport and TravelDesk as below:- Managing Administrative Activities Involving Purchase Of required assets, Procurement, Housekeeping, Safety, Security, Employee Induction, Transport, Cafeteria, TravelDesk Etc.- Assisting The Department In Project Management, Cost Optimization- Cost Control And Ensuring Timely Implementation Of The requirements.- Managing Repair, Maintenance & Replacement Of Office Equipment, premises, Etc.,- Procurement, Operations Of Security And Surveillance- Vendor Management- Monitor All Statutory Compliance Areas.- Event Management, Organizing Meetings, Conferences, Making Travel Arrangements And Hotel Reservations For Employees- Liasioning and Coordinating with various departments within the office.- Active Participation In The Leadership Team- Upkeep Of Office Administrative Facilities And Ensure Availability Of Daily Miscellaneous Requirements To Provide Harmonious Work Culture To Employees.- Acting As Info-Hub For Providing Administration Related Information and supervising administrative activities kike General Admin, Verification Of Stationery Stock, Petty Cash, Courier, Pest Control, Housekeeping, Etc.- Specialization In Handling Back Office Operations, Inter-Office Correspondence, Quotations, Monthly Billing, Cheques, Etc. Show less
Licenses & Certifications

A Strategic Planning Approach to Suicide Prevention
Suicide Prevention Resource Center at EDCAug 2019.webp)
Diversity, Sensitivity and Inclusion
Global Goodwill Ambassadors Foundation (GGAF)May 2019.webp)
Leadership Skills for High Performance
Global Goodwill Ambassadors Foundation (GGAF)Jun 2019- View certificate
.webp)
Women Empowerment (WE)
Global Goodwill Ambassadors Foundation (GGAF)May 2019 .webp)
Humanitarian Aid Worker Safety Training Program
Global Goodwill Ambassadors Foundation (GGAF)Jun 2019.webp)
Certified NLP Practitioner
NLP Coaching Academy, India (NLPCoach.in)
Advanced CBT Diploma
Centre of ExcellenceAug 2019- View certificate

Diploma in Psychology
AlisonJun 2019 - View certificate

Certificate in Professional and Life Skills
Amity University OnlineDec 2020 .webp)
Emotional Intelligence (EI)
Global Goodwill Ambassadors Foundation (GGAF).webp)
Advance Diploma in NLP Coaching
NLP Coaching Academy, India (NLPCoach.in)
CPR, AED & First-Aid Certification Course
Save a Life Certifications by NHCPS- View certificate

Transformational Leadership
AlisonDec 2019 - View certificate
.webp)
Occupantional Safety & Health
Global Goodwill Ambassadors Foundation (GGAF)May 2019
Languages
- enEnglish
- hiHindi
- puPunjabi
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