May Thingyan Oo

Experience

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  Yangon Airport Group

  May 2016 - Mar 2017

  Customer Service Assistant

  - Direct passengers through Customs, Immigration , Quarantine as required.- Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags are made available for loading upon departure and delivery to passengers upon arrival.- Produce work related documentation when required.-Maintain the highest standards of safety and security at all time.- Other duties as assigned.

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  Jovago

  Apr 2017 - Nov 2017

  Customer Service Agent

  -Managing the hotel bookings via Website and phone calls.-Maintain own Online Platform . - Identify and assess customer's needs to achieve satisfaction .- Directly communicate with the customers for their travel needs.- Dealing with hotels to get a good rate. -Handling customer complaints.- Follow up and communicate important feedback from the customers internally.-Make a daily report to CS team head.

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  Trendtelligent

  Nov 2017 - Jan 2021

  • Actively seek out new sales opportunities through cold calling and networking• Manage all prospective B2B sales• Research and recommend prospects for new businessopportunities• Make a deal call to get a business – offering prompt, accurate, courteous service to clients• Collaborate with team members to achieve better results.• Work with senior management to develop sales program toboost sales• Build and maintain client relationship with travel agents ,tour operators and corporate companies by providing support, information and guidance researching and recommendation new opportunities• Managed relationship with corporate accounts to drive sales growth in alignment with strategic plan• Prepares reports by collecting, analyzing, and summarizing information• Manage cash flow and other financial records• Make sales effort and achieve the sales target• Maintain online platform• Handle the customer complaint• Conduct client sales presentations and trainings to use the online booking platform• Maintaining sales pipeline and submit weekly sales activity reports Show less - Building relationship with corporate clients and understand what they wants. -Managing the own key accounts.- Responsible for Corporate Clinets' travel arrangement such as flight tickets, Hotel Bookings , Ground Transportation arrangement and MICE package. - Responsible for payment and cash collection from clients and suppliers.-Handling customer complaints. - Dealing with airlines, Hotels , and ground transport companies to get a reasonable contract. - Awareness of time manage to be done the works before deadline. Show less

  • Operations Manager

    Jan 2019 - Jan 2021

  • Operations Executive

    Nov 2017 - Dec 2018
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  Prudential Myanmar Life Insurance

  Dec 2020 - Nov 2022

  -Establishing strong relationships with agents and clients.-Overseeing the processing of applications for new policies and claims on existing policies-Proactively contact all leads and schedule appointments to recommend appropriate insurance quote and place coverage.-Meet or speak with clients daily, providing information about policies and answering questions related to coverage and premium.-Works closely with support teams to foster high customer satisfaction and generate profit. Show less

  • Agency Manager

    Dec 2020 - Nov 2022

  • Management Associate

    Dec 2020 - Nov 2022
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  Gear Inc.

  Feb 2023 - now

  Content Moderator

  -Take on a challenging task of reviewing user-generated content to ensurethe safety and privacy of online platforms.-Review user- generated content in real time to make sure it meets yourcompany’s standard and community guidelines.-Maintain up-to-date knowledge of relevant policies and procedures-Escalate content that violates company policy to appropriate team forfurther review