Keven Phongsavanh

Experience

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  Culinaire Intl.

  May 2009 - May 2018

  Server/ Bartender

  • Provided guests with an enjoyable dining experience.• Achieve a daily average net sales of $1,300. • Contributed to maintaining a clean, friendly and well maintained restaurant.• Provide guests with checks, payments, and restaurant inquiries. • Created long lasting guest relationships.

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  Sheraton Suites Market Center Dallas

  Aug 2010 - Feb 2011

  Guest Service Representative

  • Processed all billing for events, reservations and worked closely with accounting department to ensure payment of program.• Maintained close relationships with major accounts, tourism and business associations to ensure repeat business.• Answer and direct phone calls, maintained organization of scheduled meetings and appointments.• Became familiar with proactive selling techniques with an emphasis on maximizing occupancy and average daily rate.• Attended all training/meetings as required by management. Show less

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  Fossil Group, Inc.

  Oct 2015 - May 2016

  Sales Associate

  • Assist guests in finding products, ensure smooth transaction, and process transactions.• Provide a friendly and safe environment to guests.• Held a top 10 salesman position for 4 months. • Complete proper store closing procedures.• Listening to needs and helping communicate options effectively.

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  Quest Diagnostics

  Apr 2017 - Sept 2019

  • Isolating and identifying toxic substances through urinalysis extractions. • Analyzing data of liquid chromatography mass spectrometer to ensure maintenance is done properly.• Reagents and toxic waste management.• Sterilizing various equipment necessary for daily operations. • Bacteriology preparation and plating of various cultures such as, but not limited to, Group A Strep, Group B Strep, Stool, Urine, Genital, Fungus and Aerobic/ Anaerobic samples. • Knowledgeable in bacteria morphology and identification. • Knowledgeable in biochemical testing for culture identification such as, but not limited to, PYR, Oxidase, and Indole tests.

  • Pre-Analytical Lab Assistant III

    Nov 2018 - Sept 2019

  • Laboratory Assistant

    Apr 2017 - Sept 2019
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  Firstox Laboratories

  Sept 2019 - Jun 2021

  Data Analyst

  • System administrator for SaaS Laboratory Information Management Systems (LIMS)• Responsible for client training, client relationship building, workflow management and software maintenance• Use critical thinking to problem solve real time issues with client databases• Client services lead | point of contact for various client profiles• Analyze MS- MS/LCMS data to provide accurate results for clients

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  Trintech

  Jun 2021 - now

  Software Support Engineer

  • Provided support to Fortune 500 companies using financial software products such as Cadency and T-Recs, thru Salesforce platform.• Maintained a customer satisfaction rating of over 95%.• Collaborated with colleagues and managers to bring new ideas for complex problems affecting customer experiences, new technologies and processes to be implemented.• Create technical Knowledge-Based articles for internal and user-end reference. • Create and execute SQL scripts to analyze root causes of data faults. Show less